Telephony Engineer (Avaya)

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com

Job Description

BETSOL is hiring remote Telephony Engineers to support a large-scale Avaya environment upgrade and datacenter migration for an enterprise client. You will research, audit, clean up, and cut over existing Avaya configurations as the environment moves from ESXi 7 to ESXi 8 and prepares for migration to modern CoLo datacenter facilities. This is a fully remote role; offshore candidates are welcome, with a workday that overlaps the U.S. until at least noon Eastern on U.S. business days.

Key Responsibilities

• Research, audit, and clean up existing Avaya configurations, and cut them over to new and upgraded systems
• Administer Avaya Aura Communication Manager (dial plans, route patterns, trunk groups)
• Program and maintain VDNs and vectors (call routing logic)
• Configure and clean up hunt groups / skill-splits and administer stations/endpoints, including bulk moves/adds/changes
• Perform translation backup/restore and Communication Manager version migrations
• Support broader voice engineering work as needed

Qualifications

Required Skills & Experience

• Avaya Aura Communication Manager (CM) 10.2 administration — dial plan, route patterns, trunk groups
• VDN and vector programming (call routing logic)
• Hunt Group / Skill-Split configuration and cleanup
• Station/endpoint administration, including bulk moves/adds/changes
• Announcements administration
• G450 Media Gateway logical configuration (network regions, IP codec sets, DSP resource allocation)
• S8300 Server and LSP (Local Survivable Processor) / ESS (Enterprise Survivable Server) administration
• Avaya Site Administration (ASA) / SAT command-line proficiency, including bulk translation tools
• Translation backup/restore and CM version migration experience
• CDR (Call Detail Recording) interpretation

Preferred / Additional (Messaging specialization)

• Administration expertise in Avaya Messaging (Avaya IX Messaging)
• Experience migrating Avaya Aura Messaging (Modular Messaging) to Avaya Messaging — mailboxes, users, and integration with Avaya CM

Additional Information