Account Manager (ASOS Fulfilment Services)

Company Description

We're ASOS, the online retailer for fashion lovers all around the world. 

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. 

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process 

Job Description

As an Account Manager within ASOS Fulfilment Services (AFS), you'll manage day-to-day relationships, trading performance and operational delivery across a portfolio of Partner Brands. AFS enables brands to store stock within ASOS fulfilment centres, with ASOS managing customer fulfilment, helping to expand product choice, improve availability and support a best-in-class customer experience. 

As the primary contact for your partners, you'll turn sales, stock, intake, returns and fulfilment data into actionable insights to drive commercial performance and operational efficiency. Working cross-functionally with Digital Trade, Global Merchandise Planning, Supply Chain, Logistics, Studios, Finance, Technology and Commercial Operations, you'll support strategic growth plans while independently owning weekly trading, forecasting and operational delivery. 

The Details

• Manage day-to-day relationships across a portfolio of Partner Brands, balancing partner objectives with ASOS's commercial, customer and operational priorities. Lead weekly trading and operational meetings, presenting insights, agreeing actions and ensuring accountability. 
• Resolve partner queries and issues, escalating significant risks with evidence-based recommendations, while supporting the Key Account Manager with Joint Business Plans and strategic growth plans and tracking progress against agreed objectives and KPIs. 
• Own weekly performance across sales, net sales, stock, options, availability, conversion, returns, rate of sale, stock cover and forecasts, analysing dashboards and product-level data to identify trends, risks and growth opportunities and turn insight into clear actions. 
• Work with partners to improve assortment productivity, newness, availability, replenishment, size depth, option efficiency and customer choice, while addressing excess and underperforming stock through visibility, promotions, markdowns, stock rebalancing and Return to Supplier (RTS). 
• Own accurate sales, stock, intake and RTS forecasts for assigned accounts, contributing to WSSI, budgets, reforecasts and monthly planning. 
• Review and challenge partner forecasts against demand, stock cover, warehouse capacity and commercial targets, communicating performance, variances, risks and opportunities to Merchandise Planning and recommending appropriate actions. 
• Oversee account operations across the full stock lifecycle, from inbound delivery and receipting through to availability, returns and stock exit.
• Coordinate with partners, Intake Planning, fulfilment centres and Supply Chain to maintain accurate intake forecasts and support capacity planning, while monitoring inbound performance and resolving delivery, receipting, discrepancy, query-stock and stock-accuracy issues. 
• Manage RTS end to end, from commercial agreement and accurate stock lists through to warehouse execution, collection, reconciliation and closure, maintaining accurate records of forecasts, decisions, actions and operational status to support account management and warehouse execution. 
• Supporting our culture by championing Diversity, Equity & Inclusion strategies. 

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least three days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

 

Qualifications

You're a commercially minded, relationship-focused Account Manager who can balance trading performance with operational delivery. You use data, sound judgement and cross-functional collaboration to improve partner performance and customer experience. 

You'll likely have experience in Account Management, Buying, Merchandising, Ecommerce, Marketplace or a related commercial role, with the ability to manage multiple accounts and stakeholders in a fast-paced environment.

You'll also bring:

• Commercial and analytical acumen: Ability to interpret sales, stock, intake, returns and operational data, identify opportunities and translate insights into action.
• Relationship and stakeholder management: Experience managing partner or supplier relationships, influencing stakeholders and leading effective trading meetings and business reviews.
• Ownership and problem-solving: A proactive, accountable approach to resolving issues, managing risk, escalating appropriately and following actions through to completion.
• Ecommerce and operational understanding: Knowledge of inventory flow, fulfilment, forecasting and the impact of stock availability on customer demand.
• Planning and organisation: Strong prioritisation and project management skills, with the ability to manage multiple accounts, workstreams and deadlines.
• Technical and reporting capability: Strong Excel, analytical and dashboard skills, with confidence using business systems to inform decisions.
• Communication and collaboration: Clear written and verbal communication, attention to detail and the ability to simplify complex information for different audiences.
• Adaptability and resilience: A flexible, solutions-focused mindset and an interest in fashion, ecommerce and delivering excellent partner and customer experiences

This role offers the opportunity to contribute to the growth of an important ASOS commercial channel, working with leading fashion brands and influencing their performance across the AFS lifecycle. 

You'll gain broad exposure to trading, planning, technology, finance and fulfilment while helping partners grow, improve stock productivity and deliver better customer experiences. You'll also contribute to the continued development and scalability of the AFS proposition

Additional Information

BeneFITS’

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Private medical care scheme
• Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role