Are you a fluent Hungarian Speaker? Don't miss this opportunity! Our client, a multinational BPO company, is looking for a Hungarian Customer Service Agent to join their team in Greece. Apply now!
•Managing of incoming calls
•Identify and access customers’ needs to achieve satisfaction
•Build relations of trust through open and interactive communication
•Provide accurate, valid, and complete information by using the methods/tools
•Keep records of customer interaction, process customer accounts and file documents
•Follow communication procedures, guidelines, and policies
Requirements
•Native or near to native Hungarian language (C2)
•Very good command of English language (B2 –C1)
•Good MS Office skills
•Strong phone contact handling skills and active listening
•Excellent communication and presentation skills
•Customer orientation and ability to adapt/respond to different types of characters
•Ability to multi-task, prioritize, and manage time effectively
Benefits
Provide customer service, sales, appointment-setting, lead-generation, or administrative support for US-based clients, handling customer communications, lead follow-up, CRM records, and day-to-day business operations.
Handle Amazon customer emails and inquiries, resolve routine issues, verify order and customization details, and maintain accurate, professional customer support while following established processes.
Support customers by phone, email, and video throughout the digital car-rental pick-up process, resolving questions, finalizing bookings, and recommending services in German, English, and Spanish.
Guide customers through reservations and digital vehicle pick-up by phone, email, and video, resolving questions and coordinating with international stations to ensure a smooth start to their journey.
Handle inbound calls from customers moving home, cancelling or transferring services, and new occupiers, using active listening and persuasive sales skills to offer suitable products and meet service and sales targets.
