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Customer Success Engineer

📅 Jul 30
Customer SuccessTechnical OnboardingSolution DesignREST API

📜 Description

  • Act as a consultant for customers, delivering tailored ad-hoc services.
  • Scope and present technical workshops to drive Algolia's adoption.
  • Advise customers on best practices for search implementation and optimization.
  • Collaborate with Customer Success Managers to ensure long-term customer health.
  • Work with Product Teams and Engineering to develop subject matter expertise.
  • Proactively identify and resolve technical risks and bottlenecks.

🛠️ Requirements

  • 4+ years experience in a customer-facing technical role, ideally in SaaS.
  • Functional knowledge of at least one programming language (e.g., JavaScript, Java, Python).
  • Experience with REST API, database management, and web development technologies.
  • Experience delivering technical workshops (training, knowledge transfer, implementation).
  • Strong desire to help people solve problems and explain complex concepts.
  • Excellence in time management and task prioritization.
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