Guide patients through enrollment and their virtual musculoskeletal care journey, coordinating with clinicians, supporting engagement, resolving barriers, and keeping care steps on track.
Pharmacy Outreach Specialist (Remote)
📜 Description
- Handle high-volume inbound and outbound calls with patients, providers, and pharmacies using scripts and protocols.
- Help patients identify and overcome medication-adherence barriers; escalate clinical concerns to a pharmacist.
- Coordinate prescription refills with providers and pharmacies as needed.
- Document interactions, outcomes, and barriers accurately in relevant systems.
- Identify workflow improvements, learn pharmacy quality metrics, and share feedback and best practices with colleagues.
🛠️ Requirements
- High School Diploma
- Minimum 1 year of experience in a call center environment providing patient outreach
- Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
- Excellent verbal communication, active listening, and negotiation skills
- Ability to overcome objections and build rapport with patients or customers
- Proficient with call center platforms and electronic health records (EHR) platforms
- Proficient in Microsoft Excel and Google Sheets
- Ability to work in a fast paced environment and adapt quickly to change
- Strong organizational skills with an attention to detail and accuracy
- Must have access to reliable high speed internet connection
✨ Benefits
- Flexible work schedules
- Remote work available for many roles
- Health insurance paid up to 80% for employees, dependents, and domestic partners
- Dental insurance paid up to 80% for employees, dependents, and domestic partners
- Vision insurance paid up to 80% for employees, dependents, and domestic partners
- 21 days of PTO in the first year
- Two paid volunteer days
- 11 paid holidays
- 12 weeks of paid parental leave and a six-week paid sabbatical after six years of service
- Clinical Employee Reimbursement Program
Full job description
Primary Duties
Patient Outreach
Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist
Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.
Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
Accurately document all interactions, outcomes, and identified barriers in appropriate systems.
Process Improvement, Learning & Collaboration
Identify opportunities to enhance pharmacy workflows and processes
Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)
Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals
Other duties as assigned
Minimum Qualifications
High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
Excellent verbal communication, active listening, and negotiation skills
Ability to overcome objections and build rapport with patients or customers
Proficient with call center platforms and electronic health records (EHR) platforms
Proficient in Microsoft Excel and Google Sheets
Ability to work in a fast paced environment and adapt quickly to change
Strong organizational skills with an attention to detail and accuracy
Must have access to reliable high speed internet connection
Preferred Qualifications
Associate’s Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Similar jobs
Search more Clinical Operations Specialist jobsCoordinate patients’ early care journeys by supporting activation and engagement, identifying barriers, and working with providers and facilities to arrange timely transitions to higher levels of care.
Coordinates insurance authorization for Spravato and TMS services, ensuring medical necessity documentation is complete and timely while tracking requests, denials, appeals, and renewals with clinical and billing teams.
Coordinate clinical trial site contracting by negotiating budgets and agreements, preparing documents for execution, tracking progress, and keeping relevant teams informed throughout the site activation process.
Coordinate clinical trial site contracting by negotiating site agreements and budgets, preparing and tracking documents, managing signatures and filing, and keeping relevant teams informed throughout the process.
