As a Customer Support Analyst, you will provide expert support for our Enterprise B2B SaaS platform, ensuring high customer service standards and resolving technical issues efficiently.
Job Coach for Individuals with Disabilities - Bronx
📜 Description
- Manage a caseload of about 10–15 clients, spending approximately 90% of work time at job sites.
- Teach and support workers using task demonstrations, modeling, counseling, observation, and discussion.
- Provide on-the-job training to help workers with disabilities succeed in their roles.
- Assist workers with travel from home to job sites when needed.
- Write service notes after each session to track client progress and outcomes.
🛠️ Requirements
- One year of experience working with individuals with disabilities preferred
- Flexibility in work hours and ability to respond to the scheduling needs of the individual
- Teaching or mentoring experience
- Strong organizational and time management skills
- Excellent customer service and client-facing experience
- Strong case note writing and documentation skills
- Proficient computer skills
- Strong communication and relationship-building skills
- High school diploma or GED
✨ Benefits
- FREE MEDICAL INSURANCE! (Single & Family Plans)
- Generous Paid time off (sick, personal & vacation)
- Paid Training
- Dental insurance
- Vision insurance
- Tuition Reimbursement
- Referral program
- 403(b) retirement plan
- 403(b) company match
- Life insurance
Full job description
Company Description
AHRC New York City is a family governed organization that envisions a socially just world where the power of difference is embraced. We advocate for people who are neurodiverse to lead full and equitable lives. Generosity guides us as we honor our legacy and continuously grow through a culture where curiosity, creativity, and optimism are valued and celebrated.
Job Description
AHRC NYC is seeking multiple Full-Time Job Coaches to join their Employment Services Program (EBS) in the Bronx. The job Coach must be dedicated to supporting individuals with intellectual and developmental disabilities (IDD) in achieving meaningful employment. The job coach initially spends the majority of the time with the individuals on the job site and then gradually fades as they become proficient at the job.
Compensation Package:
- $20/hour – High School Diploma or GED
- $21/hour – Associate Degree
- $22/hour – Bachelor's Degree
- $23/hour – Master's Degree
Plus a generous and comprehensive benefits package, which includes FREE medical insurance! See benefit information below. In addition, travel expenses are reimbursed.
Schedule: 40 hours per week...schedule flexibility a must.
Why Work with Us?
- Make a meaningful impact in the lives of individuals with disabilities.
- Opportunities for personal and professional growth.
- Job Security and Career Advancement.
Essential Responsibilities:
- Manage a caseload of about 10-15 clients, primarily in the field (90% of time spent at individuals' job sites).
- Teach, assist, and support new workers in their jobs using techniques such as demonstration of tasks, modeling, counseling, observation, and discussion.
- Provide training and support to workers with disabilities, ensuring their success in their roles.
- Assist new workers with travel from home to job sites when needed.
- Write detailed service notes after each session to monitor client progress and outcomes.
Qualifications
- One year of experience working with individuals with disabilities preferred
- Direct Support Professional (DSP) experience a Plus
- Flexibility in work hours and ability to respond to the scheduling needs of the individual
- Teaching or mentoring experience
- Strong organizational and time management skills
- Excellent customer service and client-facing experience
- Strong case note writing and documentation skills
- Proficient computer skills
- Strong communication and relationship-building skills
- High school diploma or GED
Additional Information
Benefits:
- FREE MEDICAL INSURANCE! (Single & Family Plans)
- Generous Paid time off (sick, personal & vacation)
- Paid Training
- Dental insurance
- Vision insurance
- Tuition Reimbursement
- Referral program
- 403(b) retirement plan
- 403(b) company match
- Life insurance
- Employee discount
- Flexible Spending account
AHRC New York City is an Equal Opportunity Employer We consider applicants for all positions without regard to age, race, color, creed, religion, national origin, alienage or citizenship status, gender, sex, sexual orientation, pregnancy, disability, marital status, partnership status, military status, status as a victim of domestic violence, sex offenses or stalking, genetic information, or unemployment or any other protected characteristic under federal, state or local law.
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