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Customer Experience Specialist – Bilingual (Fluent in French & English) | Cairo, Egypt

🕒 5 days ago
📍 🇪🇬 Cairo - Hybrid🪈 Entry-level🤝 Customer Success Manager📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Customer ServiceBilingual CommunicationProblem-solvingTime Management

📜 Description

  • Deliver outstanding service to guests and partners via phone, email, and chat.
  • Handle a high volume of inquiries and deliver accurate, timely resolutions.
  • Take end-to-end ownership of booking issues, including changes, cancellations, and payments.
  • Work towards achieving individual and team KPIs related to quality, productivity, and customer satisfaction.
  • Develop expertise across multiple Agoda product lines with ongoing training.
  • Collaborate with team leaders and other departments to resolve complex cases.

🛠️ Requirements

  • Excellent spoken and written French skills, and B2 level English.
  • Strong customer focus and a genuine desire to help others.
  • Ability to stay calm and professional under pressure.
  • Good problem-solving skills using guidelines and data.
  • Flexibility to adapt to new tools and processes.
  • Prior experience in customer support or service roles is a plus.

Benefits

  • Structured training, coaching, and clear performance metrics
Agoda

H2 2026 Support Associate - English (Kuala Lumpur)

Agoda👥 5001 - 10,000 employees🏢 Computer Software
🕒 9 days ago

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Customer ServiceCommunicationProblem-solvingTime Management

As a Coordinator Digital, you will manage customer inquiries, assist with vehicle rentals, and provide technical support while collaborating with international branches.

📍 🇪🇸 Altea - Remote💼 Full-Time🪈 Entry-level🤝 Customer Success Manager📢 🇩🇪 German Required📢 🇬🇧 English Required
Customer ServiceBilingual CommunicationTechnical SupportProblem-solving

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