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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance.
The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure.
This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Case Intake & Work Order ManagementEvidence Review & Quality Control
- Review incoming violation notices and verify case information for accuracy
- Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
- Create or verify work orders for individual violations
- Check for existing work orders before creating new records
- Maintain accurate case information across required systems
- Prioritize work based on repair deadlines and urgency
Submission & Case Closure
- Review completed work orders and supporting documentation
- Confirm that photographs and completion notes clearly support the required repair
- Ensure evidence is matched to the correct violation
- Identify weak, missing, or unclear documentation before submission
- Request corrections or additional evidence when needed
- Escalate questionable items rather than making assumptions
Communication & Process Support
- Assemble proof-of-repair packets according to established templates
- Submit completed documentation through applicable government portals
- Select required re-inspection or submission options
- Log submission activity accurately
- Keep cases open until final agency acceptance
- Maintain clear records of outstanding items, deadlines, and next steps
- Communicate through email and Slack with internal team members and, when appropriate, client contacts
- Follow established SOPs and operating procedures
- Maintain clear written notes, captions, and escalation summaries
- Support additional compliance-processing tasks as assigned
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
IDEAL CANDIDATE PROFILE
- Exceptionally detail-oriented and accurate
- Strong document-reading and data-verification skills
- Comfortable reviewing photographs and determining whether evidence is complete
- Disciplined with repetitive daily workflows
- Able to prioritize work according to deadlines rather than simply working in order received
- Comfortable in a metrics-driven environment
- Able to work independently without constant supervision
- Technically comfortable with web-based systems
- Proactive about flagging issues rather than guessing
- Reliable, motivated, and accountable for deliverables
PERFORMANCE EXPECTATIONSThe VA will be evaluated primarily on:Quantity and quality of work orders reviewedQuantity and quality of evidence packets preparedFirst-pass acceptance rate of submitted proof-of-repair packets
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
- Slack
- Google Workspace
- Microsoft Office / Microsoft 365
- Web-Based Business Platforms
- Government / Compliance Portals
- Client Proprietary Systems – Training Provided
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
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