Be a part of our award-winning customer care team! Zifty has a part-time opening that averages 25 hours a week that is based in downtown Decatur, GA. It for evenings and weekends on a rotating schedule to allow for every other weekend off. Hours M-Fri are 3pm-10pm and the weekends are 11am-7pm .
This is a remote position.
The Job
The Requirements
Support Dutch-speaking customers by phone, chat, and email, resolving issues, recording interactions, and following service standards while collaborating with a team to improve customer experiences.
Handle customer enquiries across phone, email, social media and online reviews, taking ownership of issues, finding solutions and working with colleagues to deliver a positive customer experience.
Host and support online qualitative research interviews by preparing respondents, troubleshooting platform issues, guiding moderators and interpreters, and coordinating with product and engineering teams.
Support online qualitative market research interviews by preparing respondents, facilitating interview starts, troubleshooting platform issues, and coordinating with moderators, interpreters, product owners, and engineering.
Host multilingual online qualitative research interviews by preparing participants, facilitating interview starts, troubleshooting platform issues, and coordinating with moderators, interpreters, product owners, and engineering.
