Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for daytoday execution and change delivery.
Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes.
Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.
Execute and support endtoend product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
Lead operational testing and validation efforts for your product, including functional testing, endtoend scenario testing, and quality checks.
Own and maintain productspecific operating procedures, ensuring documentation is accurate, current, and consistently followed.
Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and crossfunctional teams to drive execution.
Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.
Act as a subject matter expert for your product’s operations, supporting issue resolution, rootcause analysis, and escalations as needed.
Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes.
3+ years of related experience in banking, financial services, operations, or lending.
Strong experience in financial services, fintech, or regulated operational environments.
Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support.
Proven ability to execute complex changes, manage dependencies, and work across multiple teams.
Experience with operational testing, audit support, controls, or quality assurance.
Strong analytical and problemsolving skills, with attention to detail and ownership mindset.
Ability to document processes clearly and think endtoend across systems and functions.
Comfortable navigating ambiguity and balancing multiple priorities.
Strong written and verbal communication skills, including executiveready updates.
Proficiency using data and operational insights to identify issues and improvements.
Direct experience supporting bankingasaservice, fintech, consumer lending, payment, or prepaid card products.
Familiarity with regulatory and compliance considerations tied to financial products.
Experience in working with technology or product teams on changes
Exposure to automation, workflow tools, or operational platforms
Experience supporting product launches, pilots, or major enhancements
Comfort operating as a dedicated product owner within an operations organization.
Proficiency in SQL or PBI
Build and maintain practical AI tools and workflow automations, improve business systems, and support accurate records, reporting, and operational processes across administration, maintenance, and field teams.
Own and scale operations for savings and high-yield deposit products, coordinating partners and cross-functional teams while monitoring product health, improving procedures, and resolving operational risks.
Coordena o planejamento estratégico e operacional de tecnologia, analisa cenários e trade-offs, articula áreas de negócio e tecnologia e acompanha métricas financeiras e de geração de valor.
Identify and implement AI-driven automations, connect business systems, document workflows, and support daily administration to reduce manual work and improve operational efficiency.
Lead cross-functional operational improvements by mapping workflows, identifying bottlenecks, and implementing AI-enabled, automated solutions that improve efficiency, accuracy, and business outcomes.
