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Field Service Engineer
📅 Aug 14
📍 🇺🇸 District Of Columbia - Hybrid💰 $80k - $100k / year🎹 Mid-level🛠️ Field Service Engineer💼 Full-Time
Microsoft WindowsNetworking FundamentalsTechnical SupportPreventative Maintenance
📜 Description
- Conduct site surveys to assess installation requirements.
- Deliver remote and on-site technical support, diagnosing software and hardware issues.
- Perform preventative maintenance and system upgrades to maximize performance.
- Troubleshoot network connectivity issues in collaboration with customer IT teams.
- Maintain accurate service documentation and customer activity logs.
🛠️ Requirements
- Experience diagnosing and resolving software, operating system, and hardware issues within a customer-facing environment.
- Experience troubleshooting network connectivity issues using tools such as ping, tracert, ipconfig, and remote support applications.
- Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements.
- Experience delivering remote and on-site technical support.
- Strong problem-solving and fault-finding skills with a methodical and analytical approach.
- Excellent communication and interpersonal skills with a strong customer-service focus.
- Ability to work independently and effectively manage priorities across multiple customer locations.
- Ability to interpret technical documentation and follow established installation, maintenance, and service procedures.
- Proactive, results-oriented, and committed to delivering a high level of customer satisfaction.
- Experience supporting Microsoft Windows Server environments.
✨ Benefits
- Commission
- Maintain Vision RT products at customer sites
Full job description
Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow.
Our systems are used in over 3,000 clinics worldwide, including in 29 of the top 30 Best Hospitals for Cancer (source: US News and World Report 2026 rankings).
The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Tech list. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence.
Company video (Available on application page)
With around 400+ employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.
Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work.
Field Service Engineer – IT & Systems
This position requires extensive travel throughout the US, with travel expected to be up to 90% of working time. Scheduled non-travel periods will be incorporated to support administrative responsibilities, training, professional development, and other business needs. Candidates should be comfortable with frequent overnight travel and occasional weekend travel as required.
About the Role
We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team.
As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions across the US. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience.
This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer coverage.
Base location
Washington, DC or Virginia (within an hour of a major airport with strong domestic connections across the US)
Regions covered
All US
Key Responsibilities
Essential Skills & Experience
Desirable Skills & Experience
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