Platform Intern, Nigeria

Platform Intern, Nigeria

About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects people and organizations through mobile and voice-based technology, including AI, so communities can access information and make their voices heard without internet access. Our services help partners overcome language, literacy and connectivity barriers. Learn more at viamo.io.

About the role

The Platform Intern will help ensure that Viamo’s mobile platform provides users in Nigeria with timely, relevant, and high-quality content in Hausa and Yoruba. The role combines daily quality control of dynamic content and platform functionality with AI-assisted content creation and the review of potential podcasts. The intern will regularly call and test the platform, identify issues such as outdated news or podcast playback glitches, and document and escalate problems so they can be resolved promptly.

Key Responsibilities

• Conduct daily quality-control checks by calling and testing Viamo’s platform for approximately two hours per day.
• Check dynamic content, including news, sports, weather, and podcasts, to confirm that content is current, accessible, and functioning as expected.
• Identify and document issues such as outdated news, missing or incorrect content, audio problems, and glitches with the podcast feature.
• Escalate platform and content issues to the relevant team, providing clear details to support investigation and resolution.
• Create or support the creation of daily AI-assisted dynamic content, including news and sports updates, in Hausa and Yoruba.
• Review AI-generated content for accuracy, clarity, relevance, language quality, and suitability before it is published or shared for publication.
• Review potential Hausa- and Yoruba-language podcasts to assess whether they are appropriate for Viamo’s platform and audience.
• Maintain a simple record of quality checks, content reviewed, issues identified, and actions taken.
• Collaborate with relevant colleagues to improve the reliability, relevance, and user experience of Viamo’s platform.

Key Performance Indicators

● Impact: number of Monthly Active Users and Monthly User Benefits

● Bookings: Value of secured partnerships

● Revenue: Execution & invoicing of program deliverable

Team and Reporting Structure

• Reports to the Regional Platform Manager

Profile

Required

• Fluency in Yoruba, Hausa and English with strong understanding of written and spoken language in the relevant languages.
• Strong attention to detail and the ability to identify outdated information, language issues, and technical problems.
• Comfort using mobile phones and digital platforms, including generating and listening to audio content and following structured testing steps.
• Good written communication skills in English to document findings and report issues clearly.
• Ability to work independently, manage daily tasks reliably, and follow through on issues identified.
• Interest in digital content, AI-assisted content creation, audio products, or mobile technology.

Key Performance Indicator

• Completion and consistency of daily platform quality-control checks.
• Timely identification, documentation, and escalation of platform or content issues.
• Quality, relevance, and timeliness of Hausa and Yoruba dynamic content created or reviewed.
• Completion of podcast reviews and clear documentation of suitability assessments.
• Accuracy and completeness of quality-control and content-review record

Desirable

• Experience creating, editing, translating, or reviewing content in Yoruba and Hausa.
• Experience with podcasts, radio, audio content, news, sports, or other digital media.
• Familiarity with AI-generated content and the importance of checking outputs for accuracy and appropriateness.
• Experience with basic quality assurance, user testing, or issue tracking.

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter. Only applicants who meet the qualifications should apply.