As a Companion, you will engage users in chat, fostering emotional connections through warm and consistent conversations while adapting to various communication styles.
Customer Service Specialist
π Description
- Verify patient account balances and process payments.
- Communicate and collaborate with team members for account resolution.
- Document account activity in the patient accounting system.
- Handle 95% of calls in Customer Service Call Center queues.
π οΈ Requirements
- One year of health care experience preferred, either with a physician, a hospital, or in admissions.
β¨ Benefits
- Competitive Wages & Family Benefits: Competitive wages Parental leave (4 weeks paid) Housing programs Childcare reimbursement
- Comprehensive Health Benefits: Medical Dental Vision
- Educational Programs: Tuition Assistance Existing Student Loan Repayment Specialty Certification Reimbursement Annual Supplemental Educational Funds
- Paid Time Off: Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance: 403(b) Retirement plan with immediate matching Life insurance Short and long-term disability
- Recreation Benefits
- Wellness & More: Up to $1
- 000 annual wellbeing reimbursement Recreation discounts Pet insurance
- Resolve patient and insurance issues through phone calls, voicemails, and correspondence.
Full job description
Vail Health has become the worldβs most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
- Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
- Verify patient account balances, take payments, enter payments into system.
- Communicate and collaborate with team members for account resolution.
- May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
- Handle 95% of calls presented to individual Customer Service Call Center queues.
- Fully document account activity in patient accounting system.
- One year of health care experience preferred, either with a physician, a hospital, or in admissions.
- N/A
- N/A
Benefits at Vail Health (Full Time) Include:
- Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Comprehensive Health Benefits:
- Medical
- Dental
- Vision
- Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
The posted salary range for this position is the anticipated hiring range in Colorado and will be adjusted based on geographic location. Vail Health considers a variety of factors in making compensation decisions which influence the offer a candidate receives.
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