Senior Performance Support Specialist

Company Description

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.  

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.  

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. A powerful statement that enables different priorities for different people. 

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique

Job Description

Key Tasks and Responsibilities 

• Performance tuning of Unit4 Financials by Coda Pre and Post Go Live. 
• Troubleshoot performance issues across new implementations (Project) and existing implementations (BAU) of Unit4 Financials by Coda, this includes Technical and Application aspects. 
• Develop enhanced, proactive monitoring, detection and remediation of performance issues. 
• Develop proactive, continuous performance tuning and processes to maintain optimal performance levels. 
• Comply with the Company's information security requirements and all Company business procedures and policies. 

Team Context

• One of three in the U4F by Coda team, alongside a Senior Performance & Optimisation Consultant and a Database Administrator.
• Together you deliver proactive performance and technical support before and after go live.

Location - this role is fully remote. Occasional customer visits may be required, so candidates should be comfortable traveling for in-person meetings when needed.

Qualifications

Experience, Skills

• Good working knowledge of the Unit4 Financials by Coda application (mandatory). 
• 5+ years in customer success, performance optimisation.
• Hands on use of AI productivity tools, such as Microsoft Copilot.
• AI enabled productivity improvement and a sharp instinct for spotting automation opportunities.
• Previous experience in a database-centric, web-enabled environment. 
• Ability to perform database tuning working with SQL queries, indexes, statistics, database views. 
• Understanding of database replication. 
• Understanding of web services and extension kit flows. 
• Experience of Java based application and Java containers (JBOSS, Wildfly). 
• Experience implementing systems into SaaS Azure infrastructures. 
• Knowledge of TCP/IP and fundamental networking concepts and protocols. 

Personal Qualities 

• Good communication and interpersonal skills. 
• Logical thinker with an aptitude for problem-solving using a solid methodology. 
• Ability to work under pressure. 
• Enthusiastic and flexible. 
• Strong team player. 

Additional Information

Who we are  

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.  
 
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. 

We are reimagining how work makes people feel.  

What we offer 

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact  
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits 
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work 
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry 
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme  
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. 

Our commitment to equity  

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:  

• Our focus to DEI remains central to who we are 
• Inclusive hiring at Unit4: Building equal opportunities for all 

Background check 

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!