Robotics Maintenance & Field Service Technician II / III - South

About Tutor

We believe robots will be the next chapter in making physical labor safer and more affordable. But, nearly nine out of ten American factories and warehouses don’t have a single robot. Tutor Intelligence is changing that.

We build robots that go straight into real factories and warehouses, to do real work, with real impact. Our robot Cassie does back-breaking work, moving boxes, pallets, and bulk goods for family-owned manufacturers to some of the largest brands in the world. Our robot Sonny does handwork, using two arms to achieve human-like dexterity in picking and packing. Every robot learns on the job, and each one we deploy makes the next one more capable, more affordable, and faster to put to work.

Founded at MIT and headquartered in Watertown, MA, we do it all in-house: the robotics hardware, the machine learning, and the field deployment and service. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.

Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.

At Tutor, our robots are operating in customer facilities across North America every day. When a robot goes down, customers feel it immediately.

Our Maintenance and Field Service team is responsible for keeping those systems running, supporting customers, and providing the feedback that helps make our products better.

This role sits at the intersection of Robotics, Operations, Manufacturing, and Engineering. You will troubleshoot complex robotic systems, perform repairs and upgrades, support deployments, and work directly with customers to maximize uptime and performance.

Your work in the field will directly influence future product design, reliability improvements, and how we scale our fleet to thousands of robots.

If you are the person everyone calls when something breaks, we want to talk to you.

Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff

Perform preventative maintenance on autonomous robotic systems

Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues

Execute repairs, upgrades, retrofits, and field modifications

Support customer ramp-up and operational readiness following deployment

Work directly with customers to maximize uptime, reliability, and operational performance

Document failures, collect field data, and support root cause investigations

Partner closely with Engineering to improve product reliability and serviceability

Help develop maintenance procedures, service standards, troubleshooting guides, and best practices

Support product validation, pilot deployments, and new product introductions

Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems

Strong mechanical aptitude and hands-on problem-solving skills

Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues

Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems

Ability to read electrical schematics, mechanical drawings, and technical documentation

Experience using hand tools, power tools, multimeters, and diagnostic equipment

Strong communication skills and customer-facing professionalism

Ability to work independently and take ownership of problems

Willingness to learn new technologies and operate in a fast-paced environment

Valid driver's license and ability to travel extensively

Robotics or automation experience

Field service experience

PLC troubleshooting experience

Networking or Linux experience

ROS experience

Startup or high-growth company experience

Military technical background

Fabrication, machining, welding, or 3D printing experience

Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, programming, computer science.

This role requires approximately 75% travel throughout the United States.

Most trips are short-duration service visits focused on deployments, preventative maintenance, troubleshooting, upgrades, and customer support. Technicians are generally home most weekends.

The people who succeed at Tutor are curious, humble, hands-on, and resourceful.

They enjoy solving difficult problems.

They take ownership.

They are comfortable working in fast-moving environments.

They care about customers.

They are builders.

Whether you learned your skills through robotics, manufacturing, military service, maintenance, aviation, automotive, electronics, construction, farming, racing, or simply by taking things apart and figuring out how they work, we want to hear from you.