Seller Operations Intern

About the Team At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team. What We Offer - Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model. - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year. - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued. - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment. - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring. - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired. Take the Next Step If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website,LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Key Responsibilities

• Support sellers in managing their daily marketplace operations and meeting customer expectations.

• Communicate regularly with sellers, providing guidance and resolving operational issues.

• Monitor seller performance, identify improvement opportunities, and support the achievement of key performance indicators (KPIs).

• Assist sellers in understanding marketplace processes, new projects, and operational requirements.

• Coordinate with internal teams, including Category Management, Customer Experience, and logistics partners, to resolve seller-related issues.

• Support initiatives focused on improving ticket resolution, same-day shipment, and delivery performance.

• Analyze operational data to identify trends, challenges, and opportunities for improvement.

Qualifications & Requirements

• Recent graduate in Business Administration, Operations Management, Supply Chain, or a related field.

• Strong communication and interpersonal skills.

• Fluent Arabic and English speaker with the ability to communicate effectively with sellers.

• Good analytical skills and the ability to interpret data.

• Results-oriented mindset with strong problem-solving abilities.

• Adaptable, proactive, and eager to learn in a fast-paced environment.

• Ability to collaborate effectively with different teams and stakeholders.