The Travel Desk Analyst will manage end-to-end business travel arrangements for employees, with primary responsibility for hotel bookings and international air travel. The role will ensure that travel is arranged accurately, cost-effectively, and in accordance with company travel policies, while providing responsive support to employees and internal stakeholders.
Travel Arrangements
Manage domestic and international hotel bookings based on approved travel requests, employee preferences, business requirements, and company policy.
Arrange international airfare, including itinerary research, fare comparison, ticket booking, rebooking, cancellations, refunds, and schedule-change handling.
Evaluate available travel options for cost, schedule, routing, baggage allowance, cancellation terms, and overall suitability.
Coordinate multi-city, multi-country, and complex itineraries for employees and business travellers.
Validate travel dates, traveller details, passport information, preferred routes, project or cost-centre details, and approval status before confirming bookings.
Issue accurate booking confirmations and itineraries and ensure travellers receive all required travel documentation.
Ensure all bookings comply with the company’s travel policy, approval matrix, preferred supplier arrangements, and budget requirements.
Vendor and Financial Coordination
Coordinate with travel management companies, airlines, hotels, and other travel vendors to resolve booking and service issues.
Review booking confirmations, invoices, credit notes and refunds
Track travel spends, savings, cancellations, unused tickets, and other relevant metrics.
Provide required booking information to Finance for reconciliation, expense allocation, and reporting.
Support vendor performance reviews and identify opportunities to improve rates, service quality, and booking efficiency.
Maintain accurate records of travel requests, approvals, bookings, cancellations, refunds, and outstanding actions.
Prepare periodic reports on travel volumes, spend, savings, exceptions, cancellations, and service levels.
2–5 years of experience in corporate travel, travel operations, travel agency operations, or a similar role.
Hands-on experience with international airfare bookings and hotel reservations.
Experience managing itinerary changes, cancellations, refunds, reissues, and airline schedule disruptions.
Strong working knowledge of Microsoft Excel, email, and travel or expense-management systems.
Experience working with a global workforce or supporting travellers across different time zones is preferred.
Familiarity with global hotel programs, corporate rates, negotiated rates, and travel-management-company processes.
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