As an Estagiário(a) de Suporte, you will analyze user needs, assist in IT projects, manage assets, and contribute to knowledge base articles while providing user support.
MS Infrastructure Intern (6 months)
📜 Description
- Support installation, configuration, and maintenance of Windows Server environments (2016/2019/2022) under senior guidance, including Active Directory, DNS, DHCP, and Group Policy
- Monitor server performance, capacity, and availability; flag issues to senior team members for timely resolution
- Support backup and disaster recovery processes, including periodic restore/DR testing
- Assist in troubleshooting incidents related to server, storage, and application performance within SLA
- Create, modify, disable, and unlock Active Directory user accounts, reset user passwords, and manage security groups
🛠️ Requirements
- Bachelor's degree in IT, Computer Science, or related field
- 0–1 year of experience in server administration or a related role (internships/academic projects welcome)
- Basic understanding of Active Directory, Server Administration, DHCP, DNS, Group Policy, and file/print services
- Basic networking concepts (IP, DNS, Ping, RDP)
- Good troubleshooting and communication skills
- Exposure to backup tools, or willingness to learn quickly
- Preferred: MCSA/MCSE, Azure Administrator certification, and exposure to cloud environments (Azure/AWS)
✨ Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
- Paid time off and company holidays, along with additional leave benefits
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
Full job description
Key Responsibilities:
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Support installation, configuration, and maintenance of Windows Server environments (2016/2019/2022) under senior guidance, including Active Directory, DNS, DHCP, and Group Policy
-
Monitor server performance, capacity, and availability; flag issues to senior team members for timely resolution
-
Support backup and disaster recovery processes, including periodic restore/DR testing
-
Assist in troubleshooting incidents related to server, storage, and application performance within SLA
-
Create, modify, disable, and unlock Active Directory user accounts, reset user passwords, and manage security groups.
-
Perform basic administration of Windows Servers.
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Troubleshoot login, account, and server access issues.
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Monitor server health, Windows services, CPU, memory, and disk utilization.
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Review Event Viewer logs for basic troubleshooting.
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Manage file shares and NTFS permissions.
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Handle incidents, service requests, and change tasks using ServiceNow or a similar ITSM tool.
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Escalate complex issues to the L2/L3 support team when required.
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Maintain accurate ticket updates and follow standard operating procedures (SOPs).
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Collaborate with Network, Security, and Application teams on cross-functional issues and projects
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Work within shift schedules supporting 24/7 operational coverage as required
- Looking for 2026 graduates.
Required Skills & Qualifications:
-
Bachelor's degree in IT, Computer Science, or related field
-
0–1 year of experience in server administration or a related role (internships/academic projects welcome)
-
Basic understanding of Active Directory, Server Administration, DHCP, DNS, Group Policy, and file/print services
-
Basic networking concepts (IP, DNS, Ping, RDP)
-
Good troubleshooting and communication skills
-
Exposure to backup tools, or willingness to learn quickly
-
Familiarity with PowerShell scripting is a plus
-
Preferred: MCSA/MCSE, Azure Administrator certification, and exposure to cloud environments (Azure/AWS)
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