As an Estagiário(a) de Suporte, you will analyze user needs, assist in IT projects, manage assets, and contribute to knowledge base articles while providing user support.
MS - EUS Apprentice/Intern (6 months)
📜 Description
- Provide first-level technical support for desktops, laptops, printers, and peripherals
- Troubleshoot hardware, software, operating system, and connectivity issues
- Log, track, and resolve service requests and incidents using an ITSM tool
- Support installation, configuration, and maintenance of end-user devices and applications
- Assist with user onboarding/offboarding — account creation and device provisioning
- Escalate unresolved issues to the appropriate support tier in a timely manner
🛠️ Requirements
- Engineering Graduates in Computer Science, IT, Electronics, or a related field
- Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Customer-first mindset with a keen problem-solving attitude
- Good verbal and written communication skills in English
- Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
- Eagerness to learn and grow in an enterprise IT environment
✨ Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
- Paid time off and company holidays, along with additional leave benefits
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
Full job description
What You Will Do:
-
Provide first-level technical support for desktops, laptops, printers, and peripherals
-
Troubleshoot hardware, software, operating system, and connectivity issues
-
Log, track, and resolve service requests and incidents using an ITSM tool
-
Support installation, configuration, and maintenance of end-user devices and applications
-
Assist with user onboarding/offboarding — account creation and device provisioning
-
Escalate unresolved issues to the appropriate support tier in a timely manner
-
Maintain accurate documentation of support activities and resolution steps
-
Adhere to SLAs and contribute to a positive end-user experience
-
Handle Inbound/Outbound calls
- Looking for 2026 graduates.
What We Are Looking For:
-
Engineering Graduates in Computer Science, IT, Electronics, or a related field
-
Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
-
Customer-first mindset with a keen problem-solving attitude
-
Good verbal and written communication skills in English
-
Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
-
Eagerness to learn and grow in an enterprise IT environment
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