For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
As our customer base grows, so does the complexity of supporting employers, brokers, and members through the moments that matter most in their Thatch journey. The Field Account Manager (FAM) is a critical part of how we deliver on that promise — bringing high-quality, in-person support to customers and enabling proactive, ongoing education and enablement.
Rather than owning a named book of business, Field Account Managers operate within an account team model, partnering closely with Account Managers and Implementation Managers to enable customers and add value more widely. In practice, that might mean leading an onsite open enrollment meeting for a mid-market employer one week, hosting a webinar series the next, and helping prepare renewal materials and customer insights in between.
The role blends relationship building, customer education, operational execution, and cross-functional advocacy – and it's well-suited for someone who thrives in front of customers, moves comfortably between priorities, and wants to help shape how a high-growth company scales its customer experience.
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
Own clinic and health system accounts from implementation through ongoing use, driving enrollment, adoption, and satisfaction while building repeatable onboarding processes and proactive customer success practices.
Own strategic relationships with higher education customers, guiding success plans, retention, product adoption, and cross-functional initiatives to improve customer outcomes and support renewals.
Own customer engagement and success for enterprise accounts, building trusted relationships, driving measurable outcomes and retention, and coordinating with internal teams to improve customer experience.
Manage B2B SaaS customer relationships to improve satisfaction, adoption, retention, and revenue growth through strategic account planning, renewals, and cross-functional issue resolution.
Own relationships with a portfolio of CPG brands, helping customers get value from a digital shelf platform through expert guidance, actionable eCommerce insights, and coordinated issue resolution.
