Als Customer Support Agent bei 5CA betreust du Kund:innen multinationaler Unternehmen aus den Bereichen Unterhaltungselektronik und E-Commerce als Teil eines großen internationalen Teams. Du bist die erste Anlaufstelle für Kund:innen und kommunizierst mit ihnen per E-Mail, Live-Chat, Social Media und Telefon.
Dabei bist du dafür verantwortlich, Kundenanliegen ruhig und professionell zu bearbeiten, Probleme zu analysieren und Kund:innen genau dann zu unterstützen, wenn sie Hilfe am meisten benötigen. Zusätzlich erhältst du ein begleitetes Training, das dir dabei hilft, deine Fähigkeiten weiterzuentwickeln und den bestmöglichen Support für unsere Auftraggeber und deren Kund:innen zu leisten.
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.
Provide exceptional customer support for multinational consumer electronics and e-commerce companies, assisting customers via various communication channels.
You will play a critical role in delivering world-class client support by responding to technical and non-technical customer queries while ensuring optimal system performance.
You will play a critical role in delivering world-class client support by responding to both technical and non-technical customer queries.
Own the execution of Media Intelligence Digests, ensuring timely delivery of accurate intelligence while collaborating with various teams to enhance client experience.
As a Customer Support Agent, you will provide friendly and effective support to clients, primarily assisting shopping center staff with technical issues and inquiries.
