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IT Helpdesk - Intern

🕒 yesterday
📍 🇵🇭 Cebu City - Hybrid🪈 Entry-level🧑‍🔧 IT Support Specialist💼 Full-Time
IT Helpdesk SupportHardware TroubleshootingSoftware TroubleshootingNetwork Troubleshooting
Apply Now

📜 Description

  • Help users resolve hardware, software, and network issues.
  • Troubleshoot computers, printers, and other devices.
  • Log and track helpdesk tickets through resolution.
  • Install and update software; set up computers and peripherals.
  • Maintain technical documentation and user guides.
  • Assist with software updates, backups, and IT asset tracking.

🛠️ Requirements

  • Education: Currently studying or recently graduated in IT, Computer Science, or a related field.
  • Technical Skills: Basic knowledge of computer hardware, software, and networking.
  • Problem-Solving: Good at analyzing and fixing issues.
  • Communication: Clear verbal and written communication skills.
  • Customer Service: Friendly and helpful attitude.
  • Team Player: Able to work well alone and with a team.
  • Attention to Detail: Careful and accurate in your work.
  • Experience: Previous helpdesk or tech support experience is a plus.
  • Certifications: CompTIA A+, Microsoft Certified Professional, or similar.
  • Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office.

✨ Benefits

  • Hands-On Experience: Real-world IT experience.
  • Mentorship: Support from experienced IT professionals.
  • Skill Development: Grow your technical and soft skills.
  • Networking: Connect with industry professionals.
  • Future Opportunities: Possibility of future job offers for top interns.
  • Paid Internship: Gain hands-on experience and receive allowance!
Full job description

Duration: Atleast 3 months
Shift: 9 PM PHT onward

Setup: Hybrid

Position Overview

We are looking for a motivated IT Helpdesk Intern to support our IT department. You will help users with technical issues, assist in troubleshooting hardware and software problems, and maintain IT systems. This is a great opportunity to gain practical IT experience.

Key Responsibilities

  • User Support: Help users with hardware, software, and network issues.
  • Troubleshooting: Identify and fix problems with computers, printers, and other devices.
  • Ticketing: Log and track issues in the helpdesk system, ensuring timely resolution.
  • Software Installation: Assist with installing and updating software on user devices.
  • Hardware Setup: Set up and configure new computers and peripherals.
  • Documentation: Update technical documents and user guides.
  • System Maintenance: Help with routine tasks like software updates and backups.
  • Asset Management: Assist in tracking and managing IT equipment.

Qualifications

  • Education: Currently studying or recently graduated in IT, Computer Science, or a related field.
  • Technical Skills: Basic knowledge of computer hardware, software, and networking.
  • Problem-Solving: Good at analyzing and fixing issues.
  • Communication: Clear verbal and written communication skills.
  • Customer Service: Friendly and helpful attitude.
  • Team Player: Able to work well alone and with a team.
  • Attention to Detail: Careful and accurate in your work.

Preferred Qualifications

  • Experience: Previous helpdesk or tech support experience is a plus.
  • Certifications: CompTIA A+, Microsoft Certified Professional, or similar.
  • Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office.

What We Offer

  • Hands-On Experience: Real-world IT experience.
  • Mentorship: Support from experienced IT professionals.
  • Skill Development: Grow your technical and soft skills.
  • Networking: Connect with industry professionals.
  • Future Opportunities: Possibility of future job offers for top interns.
  • Paid Internship: Gain hands-on experience and receive allowance!
Apply Now

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