Senior Forward Deployed Engineer (Mexico)

As a Senior Forward Deployed Engineer at Synapse Analytics, you will own the technical success of complex and strategic product deployments across banking and enterprise clients. You will act as a senior technical counterpart to client infrastructure, security, architecture, data, and engineering teams, designing deployment and integration architectures that allow Synapse products to operate successfully within highly controlled enterprise environments.

You will be responsible not only for implementing solutions, but for making technical decisions, identifying risks early, driving complex integrations, resolving critical production issues, and turning lessons from client deployments into reusable improvements across Synapse products and delivery practices.

This role sits at the intersection of product engineering, infrastructure, systems architecture, delivery, and customer solutions.

Responsibilities

• Own complex end-to-end technical implementations of Synapse products across banking, on-premise, private cloud, restricted, and air-gapped environments.

• Lead technical architecture discussions with client infrastructure, networking, security, architecture, data, and engineering teams.

• Design deployment architectures covering:

  • network topology

  • security boundaries

  • authentication and authorization

  • application infrastructure

  • data flows

  • API exposure

  • integration patterns

  • observability

  • high availability

  • disaster recovery

  • operational ownership

• Make technical decisions and trade-offs required to adapt Synapse products to complex client environments while maintaining product supportability and security.

• Design and implement complex integrations between Synapse products and enterprise systems, including:

  • core banking platforms

  • internal APIs

  • data warehouses and data lakes

  • Kafka and messaging platforms

  • Oracle and SQL Server

  • identity and access management systems

  • legacy enterprise applications

• Build reusable adapters, connectors, APIs, automation, deployment tooling, and integration components where product capabilities do not directly satisfy client requirements.

• Lead deployment and orchestration of Synapse applications using Kubernetes, Docker, Linux, and related infrastructure tooling.

• Define upgrade, migration, rollback, patching, configuration management, and production rollout strategies for client environments.

• Lead investigation and resolution of complex production issues involving networking, firewalls, VPNs, proxies, load balancers, DNS, certificates, authentication, encryption, Kubernetes, application infrastructure, and client integrations.

• Act as a senior technical escalation point for production incidents and high-priority client issues.

• Produce and review high-quality technical artifacts including:

  • solution architecture documents

  • API documentation

  • integration specifications

  • deployment runbooks

  • operational handover documents

  • network and data-flow diagrams

  • upgrade and rollback procedures

  • troubleshooting documentation

• Lead technical discovery during the pre-implementation and delivery phases, identifying feasibility concerns, infrastructure dependencies, integration complexity, security requirements, and implementation risks before commitments are made.

• Work closely with Product Engineering and DevOps teams to improve product architecture, deployment models, observability, configuration, integration capabilities, and operational supportability.

• Identify recurring patterns across clients and drive their conversion into reusable product capabilities, deployment tooling, reference architectures, or engineering standards.

• Mentor FDE I and FDE II engineers and provide technical guidance during architecture design, integrations, deployments, and incident resolution.

• Review technical designs and deployment plans produced by other engineers.

• Help establish standards and best practices for deployment architecture, integration development, documentation, production readiness, and client handover.

• Participate in and help coordinate on-call or escalation coverage for critical client production environments according to agreed SLAs.