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Support Engineer (EMEA - Weekends)

📅 Jul 31
📍 🇪🇺 EMEA - Remote🎹 Mid-level🥇 Support Engineer📢 🇬🇧 English Required💼 Full-Time
Customer SupportSQLPostgreSQLLinux
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📜 Description

  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions.
  • Identify where internal tooling might be developed or obtained to improve support efficiency.
  • Reproduce issues, create test cases and improve test coverage.

🛠️ Requirements

  • Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
  • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
  • Excellent communication skills and fluency in English.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.
  • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
  • Having a degree in Computer Science is a plus too.

✨ Benefits

  • Fully RemoteWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
  • ESOPEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
  • Tech AllowanceUse this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
  • Health BenefitsSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
  • Flexible WorkWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
  • Professional DevelopmentEvery team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
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