Account Manager

ACCOUNT MANAGER
Stinson is looking for an Account Manager to join our team. Reporting to the Account Director, this role will oversee a portfolio of accounts.

In this role, you will take ownership of the day-to-day management of your accounts, serving as the primary point of contact for clients and ensuring projects and events run smoothly from start to finish. You will work closely with project managers, designers, and content consultants to proactively manage client needs, navigate challenges, and deliver thoughtful solutions. With a strong sense of accountability and a focus on the client experience, you will be responsible for building trusted relationships, identifying opportunities, and contributing to the continued growth and success of your accounts.

Our successful candidate will demonstrate strong business acumen, strategic thinking, and exceptional organizational and time management skills. A proactive self-starter with a strong sense of ownership and accountability, they will be highly detail-oriented, meticulous in accuracy and quality assurance, and committed to delivering exceptional work. They will be an engaged and present team member who takes initiative, anticipates needs, collaborates effectively, and takes pride in seeing work through to completion.

SOME OF WHAT YOU WILL DO

• Independently manage the day-to-day operations of assigned client accounts with minimal oversight, taking full ownership of project execution, budgets, timelines, and client relationships while ensuring a consistently high level of service.
• Develop a strong understanding of Stinson's services and capabilities to confidently prepare accurate project proposals, budgets, and timelines that align with client needs.
• Lead client and internal meetings, including project briefs, kickoffs, and status updates, ensuring clear communication, alignment, and accountability on next steps.
• Collaborate closely with project managers, designers, and consultants to proactively manage project timelines, budgets, deliverables, and client expectations.
• Demonstrate strong attention to detail and a commitment to quality assurance, ensuring all deliverables, communications, budgets, and project information are accurate, complete, and meet Stinson's standards.
• Take initiative in identifying potential challenges, anticipating client needs, and proactively recommending solutions rather than waiting for direction.
• Build and maintain trusted client relationships through honest, transparent communication, professionalism, responsiveness, and consistent follow-through on commitments.
• Demonstrate emerging leadership qualities by taking accountability for decisions, confidently navigating conversations, supporting teammates, and contributing to a positive, collaborative team environment.
• Demonstrate exceptional written and verbal communication skills, delivering clear, concise, and purposeful messaging that provides the right context, outlines expectations, and drives action toward the desired outcome.
• Bring a positive, solutions-oriented attitude to daily interactions, demonstrating sound judgment, adaptability, respect, and a willingness to support the broader team.
• Actively listen to, document, and communicate client feedback, ensuring clear action items, appropriate follow-up, and opportunities for continuous improvement.
• Maintain accurate and up-to-date client direction, project information, and opportunities within the CRM tool, taking ownership of data accuracy and timely updates.
• Come prepared to weekly 1:1 meetings with the Account Director and project teams, providing clear project status updates, identifying risks or challenges, and recommending next steps.
• Demonstrate strong time management and the ability to independently prioritize competing deadlines while knowing when to escalate issues or seek guidance.
• Support clients across time zones, including PST, with flexibility to work evenings and weekends during key event periods as required.

WHAT YOU BRING

Client confidence: Ability to confidently manage client conversations, navigate challenging situations, and communicate recommendations with professionalism and tact.

Business Judgement: Strategic thinking and understanding of project scope, budgets, profitability, cost versus opportunity, ability to see how the small task fits into the big picture.

Presence and engagement: Demonstrates active engagement, attentiveness, and preparedness in meetings and day-to-day interactions, taking responsibility for moving conversations and work forward.

And many of these:

• Undergraduate degree in Business, Marketing, Communications, or a related field.
• 3–5 years of experience in account management, client services, or a related role, ideally within a creative agency.
• Proven ability to independently manage multiple client accounts, competing priorities, and deadlines with minimal oversight.
• Exceptional written and verbal communication skills, with a focus on clear, concise, and purposeful messaging that drives results.
• Meticulous attention to detail, accuracy, and quality assurance.
• Proactive self-starter with strong problem-solving skills, initiative, and accountability.
• Excellent organizational and time management skills, with the ability to adapt and perform under pressure.
• Professional, honest, and trustworthy, with the confidence to manage client relationships and navigate challenging conversations.
• Demonstrated leadership qualities, emotional intelligence, a positive attitude, and a collaborative, team-first approach.
• Strong analytical skills, including budget management and the ability to make informed recommendations.
• Proficiency in Microsoft Office, Google Workspace, CRM, and project management tools.
• Ability to travel internationally, including to the US and Europe, as required.

WHO WE ARE

Stinson Design is an integrated visual communications consultancy group made up of a diverse, multi-talented team. We are expanding, thanks to our culture of excellence, growth, and creativity that delivers best-in-class work to all our clients — everywhere, every day.

Our team is made up of creative, strategic and critical thinkers who specialize in finding and creating solutions by taking complex information and turning it into beautiful, cohesive, seamless stories.

We push the limits of design in PowerPoint to create highly dynamic, animated, and fluid presentations that are engaging and inspire action. Samples of our client work can be viewed at http://stinson.co/portfolio.

If you are looking for an opportunity to work closely with some of the world’s most recognized brands or the opportunity to help launch what could become the next most recognized brand, or a space to be curious, to learn, and to use your skills, this may be the role for you.

WHERE YOU WILL WORK

Hybrid: Downtown Toronto/Home Office (3/2 Split)

WHAT WE OFFER

Extended dental & health, hybrid work model, snacks, pet-friendly office.

At Stinson Design, we recognize that many talented individuals may not apply if they don't check every box. Even if your experience isn’t a 100% match, we still welcome your application.

Stinson Design is dedicated to creating a diverse, inclusive, and equitable workplace. We strongly encourage applicants from all backgrounds to apply. If you need any accommodations during the recruitment process, please don’t hesitate to contact us.

COMPENSATION

The starting base pay range for this role is CAD $70,000 - CAD $80,000 per year.

This advertised position is for an existing position at Stinson Design.

We do not use artificial intelligence to screen, assess or select applicants.