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Intake Advocate
🕒 2 days ago
Client IntakeClient CommunicationPhone PresenceActive Listening
📜 Description
- Serve as the first point of contact for VIP referral-source clients and answer calls promptly.
- Conduct brief intake calls, explain the firm and next steps, and answer client questions clearly and honestly.
- Provide attorney judgment and guidance to the intake team on questions that arise.
- Coordinate clean handoffs of new matters to intake, case management, and the handling attorney.
- Bring warmth, empathy, and professionalism to conversations with clients experiencing stressful claims.
🛠️ Requirements
- J.D. from an accredited law school in any U.S. state.
- Excellent phone presence and people skills, with the ability to connect with people in stressful situations.
- Comfort handling intake calls at a fast pace throughout the day.
- Sound judgment, strong ethical instincts, and willingness to find answers when unsure.
- Fluency in Spanish is a significant plus.
- Willingness to participate in a shared on-call rotation, including evenings and rotational weekends.
- Confirm you have spoken directly with the named client before the firm countersigns their digital agreement.
✨ Benefits
- Job Type: Full-time, salaried, permanent
- Pay: $60,000+ DOE
- Benefits: Health insurance Parental leave Professional development assistance
Full job description
Why Work For Us
Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.
At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!
What We Value
- Client Commitment
- Integrity
- A Will to Win
- Teamwork
- Personal Accountability
- Passion
What You'll Do
We're hiring a dedicated, full-time Intake Advocate to be the first voice our VIP referral-source clients hear, and a resource to the firm's intake team.
This is a client-facing role for anyone with a J.D. from any accredited law school. The people you speak with are already interested in working with us, so your job is to make a great first impression, explain who we are and how we work in plain English, answer their questions honestly, and confirm they want to move forward.
- Be the first point of contact for our VIP referral-source clients, taking their calls promptly so they always reach a real person.
- Run a brief, friendly intake call, usually under ten minutes. Introduce the firm, walk the client through what we do and what comes next, and answer questions clearly and honestly.
- Protect the integrity of every engagement. Clients sign a simple one-page digital agreement, and you confirm you have personally spoken with the named client before the firm countersigns. We never let a client sign blind, and a contract is not valid until the firm countersigns it.
- Serve as a resource to the firm's intake team, lending an attorney's judgment on questions that come up during intake.
- Hand every new matter off cleanly to intake, the case-management team, and the attorney handling the file.
- Bring warmth, empathy, and professionalism to every call. These are people in the middle of a stressful claim, and a great first conversation sets the tone for the whole relationship.
This is a fantastic first role for either a newly licensed attorney or recent graduate who has not yet passed the bar exam, and is eager to learn, grow, and be part of a dynamic team.
What You Need
- A J.D. from any accredited law school in any U.S. state.
- You will have the option of in-person, hybrid, or full-remote work, so location does not matter.
- Excellent phone presence and people skills. You're warm, quick on your feet, and genuinely good with people in a stressful moment.
- Comfort working at pace, taking intake calls as they come in through the day, with natural peaks in the afternoon and early evening.
- Sound judgment, strong ethical instincts, and the honesty to say when you don't know an answer and go find it.
- Fluency in Spanish is a significant plus. A meaningful share of our intake is Spanish-speaking, and a bilingual attorney who can take those calls directly is enormously valuable.
- Willingness to take your turn in a shared on-call rotation that includes evenings and rotational weekends.
What You Get
- Job Type: Full-time, salaried, permanent
- Pay: $60,000+ DOE
- Location: Anywhere. You will have the option of in-person, hybrid, or full-remote work.
- Benefits:
- Health insurance
- Parental leave
- Professional development assistance
- Other Perks:
- Employee appreciation programs
- A caring leadership with proven trial experience
- Ongoing opportunities to become a thought leader in the industry
- Monthly swag program
- Super high referral bonuses
- No requirement to generate business ever. The clients come to you.
- Way more tech forward than most firms. If you can dream it up, we can hire someone to make it happen.
Equal Opportunity
Insurance Claim HQ (Hair Shunnarah Trial Attorneys) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email careers@asilpc.com.
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