🕒 4 days ago
Process and reconcile medical billing claims by applying diagnostic and procedure codes, reviewing remittance advice, correcting discrepancies, and maintaining accurate documentation in billing systems.
Pharmacy Technician Refill Calls
📅 Sep 2
Medication RefillsClaims AdjudicationPharmacy Technician PracticePatient Engagement
📜 Description
- Coordinate and process medication refills, including data entry and claim adjudication.
- Make outbound refill calls and guide patients through refill requests.
- Respond to and resolve inbound patient and provider inquiries.
- Clarify prescription orders with pharmacists or clinical staff.
- Maintain patient and prescription data in software systems and uphold confidentiality.
- Identify trends, recommend process improvements, and partner with cross-functional teams to support a seamless patient experience.
🛠️ Requirements
- 3+ years of pharmacy technician experience, including refills, claims adjudication, clinical collaboration, or specialty pharmacy.
- Active California Pharmacy Technician registration and national certification (CPhT or equivalent; PTCB/ExCPT).
- Proficiency with Microsoft Office tools, internet navigation, and web-based platforms.
- Data entry and computer skills are evaluated through an assessment.
✨ Benefits
- Medical
- Dental
- Vision insurance starting day one
- 4 weeks PTO
- 10 paid holidays
- Paid parental leave
- Professional development
- Access to employee resource groups and wellness programs
- California residents employed by or applying for work at Shields have certain privacy rights.
- Patient Engagement Specialist (Pharmacy Technician)
Full job description
Patient Engagement Specialist (Pharmacy Technician)
About the Role
As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.
REQUIRED: Active California Pharmacy Technician License And National Pharmacy Technician Certification (PTCB/ExCPT)
Schedule: Monday - Friday, 8:30AM - 5:00PM PST OR 8:00AM - 4:30PM PST
Quarterly Performance Bonuses!
This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary for this position is $22 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.
What You’ll Do
- Coordinate and process medication refills, including data entry and claim adjudication
- Place outbound refill calls and assist patients through the refill request
- Respond to and resolve inbound patient and provider inquiries
- Clarify prescription orders with pharmacists or clinical staff
- Maintain and update patient and prescription data in software systems
- Spot trends, recommend improvements, and support process‑improvement initiatives
- Partner with cross‑functional teams to deliver a seamless patient experience
- Maintain confidentiality and uphold high-quality service standards
What You’ll Get:
- Medical, dental, and vision insurance starting day one
- 401(k) with match, 4 weeks PTO, 10 paid holidays
- Paid parental leave, short-term disability, and professional development
- Access to employee resource groups and wellness programs
What You Need:
- 3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
- State registered Pharmacy Technician in California and National Certification (CPhT or equivalent) required.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.
Similar jobs
Search more Medical Billing Specialist jobs
Talent Acquisition Specialist | Medical Billing Expert
🕒 6 days ago
Jobgether👥 11 - 50 employees🏢 Staffing And Recruiting
🕒 6 days ago
This role combines medical billing expertise with talent acquisition to identify and assess skilled revenue cycle management professionals for healthcare practices.
Talent Acquisition Specialist | Medical Billing Expert
🕒 6 days ago
Jobgether👥 11 - 50 employees🏢 Staffing And Recruiting
🕒 6 days ago
This role combines medical billing expertise with talent acquisition to identify and assess skilled revenue cycle management professionals for healthcare practices.
Talent Acquisition Specialist | Medical Billing Expert
🕒 6 days ago
Jobgether👥 11 - 50 employees🏢 Staffing And Recruiting
🕒 6 days ago
This role combines medical billing expertise with talent acquisition to identify and assess skilled revenue cycle management professionals for healthcare practices.
Talent Acquisition Specialist | Medical Billing Expert
🕒 6 days ago
Jobgether👥 11 - 50 employees🏢 Staffing And Recruiting
🕒 6 days ago
This role combines medical billing expertise with talent acquisition to source, screen, and recommend skilled revenue cycle management professionals for healthcare practices.