Patient Engagement Specialist (Pharmacy Technician)
Must have active Washington or Oregon pharmacy technician license AND national pharmacy technician certification (PTCB or NHA)
About the Role
As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.
Location: Remote, Monday - Friday, 8:30AM - 5:00PM PST.
Compensation: An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law.
What You’ll Do
What You’ll Get:
What You Need:
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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