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Community Web Manager

🕒 2 days ago
Web PublishingContent ManagementDigital OperationsCommunity Management

📜 Description

  • Execute and manage website updates across the ServiceNow Community platform.
  • Manage staging, quality assurance, and production deployment processes.
  • Design, build, and deploy landing pages using Khoros templates.
  • Manage external Community properties, including YouTube and podcast publishing.
  • Configure site navigation, redirects, content placement, and permissions.

🛠️ Requirements

  • 7+ years of experience in web publishing, web content management, digital operations, community management, or related field.
  • Experience working within a CMS, digital experience platform, or online community platform.
  • Strong understanding of content governance, publishing workflows, and quality assurance practices.
  • Experience managing multiple stakeholder requests and priorities.
  • Strong written and verbal communication skills.
  • Strong project management and organizational skills.
  • Experience managing publishing workflows in community platforms (Khoros, Gainsight, Higher Logic, etc.)"
  • Familiarity with HTML, CSS, JSON-based content configuration, Adobe Experience Cloud (AEM, Adobe Target, etc), Adobe Photoshop, redirects, navigation management, and CMS administration.
  • Experience supporting enterprise-scale customer-facing digital properties.
  • Experience designing and delivering stakeholder training and enablement.
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