🕒 yesterday
Drive retention, renewals, and customer satisfaction as a Customer Success Manager, leading onboarding and implementation for high-impact clients.
Client Success Manager
🕒 8 days ago
Client Relationship ManagementRevenue Growth StrategiesData AnalysisProduct Adoption
📜 Description
- Serve as a strategic partner to clients, aligning SeatGeek's technology with their business goals to drive revenue growth and deliver win/win solutions
- Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek's influence and creating alignment around strategic priorities
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
- Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure
- Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
🛠️ Requirements
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting
- Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data
- Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; you can simplify complexity and speak both client and product
- Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative mindset with a 'one team' approach to working cross-functionally
✨ Benefits
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Eligible for the SG discretionary annual bonus based on individual and company performance
- Up to 16 weeks of fully-paid family leave
- Vision
- Dental
- Life insurance
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