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Strategic Account Manager

📅 May 13, 2025
Account ManagementCustomer SuccessRisk ManagementSolutions Architecture

📜 Description

  • Be the primary point of contact for our customers, addressing day-to-day and strategic issues.
  • Build a thorough understanding of our product and effectively communicate its value to customers.
  • Translate complex product challenges into actionable solutions.
  • Advise on best practices related to fraud and compliance.
  • Monitor and communicate KPIs to clients.
  • Collaborate with risk analytics teams to address new fraud typologies.

🛠️ Requirements

  • 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
  • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.
  • Strong presentation skills for virtual and in-person meetings.
  • Previous customer-facing experience with a technical product.
  • Exceptional project management skills.
  • Proficiency in using business intelligence tools.
  • Excellent analytical skills with a knack for drawing insights.
  • Ability to translate complex strategies into actionable processes.

Benefits

  • Generous compensation in cash and equity
  • Flexible paid time off and Year-end break
  • Health insurance
  • Dental
  • Vision coverage for employees and dependents - US and Canada specific
  • 4% matching in 401k / RRSP - US and Canada specific
  • One-time stipend to set up a home office — desk, chair, screen, etc.
  • Monthly meal stipend
  • Monthly social meet-up stipend
  • Annual health and wellness stipend

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