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Senior Business Operations Manager

🕒 2 days ago
Business OperationsStrategic FinanceManagement ConsultingData Analysis

📜 Description

  • Own the annual operating plan for the Support organization, including capacity, headcount, and cost model.
  • Model and pressure-test strategic levers available to the business, providing clear recommendations to leadership.
  • Manage the Customer Support business review cadence, ensuring metric definition, data validation, and executive insights.
  • Build and maintain reporting frameworks and metric definitions for productivity, cost to serve, and customer satisfaction.
  • Partner with Support leaders on operational programs that improve efficiency and customer experience.
  • Leverage AI tools for analysis, modeling, and reporting to enhance operational workflows.

🛠️ Requirements

  • 10+ years of experience in business operations, strategic finance/FP&A, management consulting, or related fields.
  • Bachelor's degree from a 4-year accredited university.
  • Experience owning an annual operating plan or equivalent multi-quarter planning process.
  • Demonstrated ability to build and own complex operating or financial models.
  • Experience managing a recurring executive business review cadence end to end.
  • Strong analytical skills with familiarity in data tools like Tableau, Looker, SQL, or Databricks.
  • Comfort using AI tools for analysis, modeling, and workflow automation.
  • Experience influencing senior stakeholders without direct authority.

Benefits

  • Flexible Working
Dropbox

Program Manager, Workforce Planning

Dropbox👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

This role is responsible for building and managing the systems and processes that enable the Workforce Planning team to deliver strategic initiatives effectively and at scale.

Program ManagementBusiness OperationsPlanning OperationsProject Management
Dropbox

Program Manager, Workforce Planning

Dropbox👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

This role is responsible for building and managing the systems and governance that enable the Workforce Planning team to deliver strategic initiatives effectively and at scale.

Program ManagementBusiness OperationsPlanning OperationsStrategy And Operations
🔥 20 hours ago

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