Billing and Collections Lead

About Zūm:

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Who You Are:

The role will report into our Revenue Operations team. This detail-oriented and highly analytical professional will build and maintain the spreadsheet-based models that power our accounts receivable and invoicing accuracy process. The Senior Business Operations Analyst will work hands-on in the data — using complex spreadsheet formulas, pivot tables, and automation tools to identify invoice discrepancies, reconcile billing errors, and ensure accurate, timely collections. While the core focus is on the accuracy and integrity of the underlying data, this role does involve some customer-facing interaction — including light, indirect negotiation to resolve billing discrepancies — along with regular exposure to Location Managers and leadership as part of partnering cross-functionally to resolve issues at the source.

This hybrid position is based in the corporate office in Redwood Shores, CA and requires 3 in-office days per week (Monday, Tuesday, Thursday). Only local candidates will be considered.

What You'll Do:

What You Bring To Zūm:

5+ years of experience in financial/business operations analysis, revenue operations, billing operations, or a related analytical role

Bachelor's degree in Business, Finance, Accounting, or a related field preferred

Advanced spreadsheet skills required — complex formulas, nested functions, and pivot tables in Excel and/or Google Sheets

Familiarity with Google Apps Script automation is a strong plus

Comfort using AI tools to support clear, well-defined business logic and workflows

Strong foundational understanding of financial and accounting concepts, particularly as they relate to invoicing, billing, and accounts receivable

Exceptional attention to detail and a genuine curiosity for finding and resolving discrepancies in data

Strong written and verbal communication skills — comfortable working directly with Location Managers and cross-functional stakeholders to resolve issues

Highly process-driven, with the discipline to build, document, and maintain repeatable workflows

Strong quantitative skills are required, with an emphasis on analytical rigor and attention to detail

Ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and deadlines simultaneously