🕒 4 days ago
You'll manage a workstream within a larger program, ensuring the MVP rollout stays on track while defining requirements for the next phase.
Technical Project Manager
📅 Apr 1
Project ManagementIT InfrastructureCloud ComputingNetworking
📜 Description
- Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients, from initiation through deployment and handoff.
- Develop and maintain comprehensive project plans including scope, timeline, resource allocation, dependencies, and budgets.
- Facilitate requirements gathering with clients and internal stakeholders; document technical and business requirements and translate them into clear deliverables and work packages.
- Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution.
- Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track.
- Maintain regular communication with clients, including status updates, expectations management, and scheduling of onsite/remote work.
🛠️ Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
- 3–5+ years of experience managing technical projects, with at least 2 years in an MSP, VAR, or IT services provider environment.
- Strong understanding of core IT infrastructure concepts such as Windows Server, Active Directory, networking, firewalls, Microsoft 365, and common MSP toolsets (RMM/PSA).
- Proven experience managing multiple concurrent client projects with competing priorities in a ticket‑ and SLA‑driven environment.
- Demonstrated proficiency with project management tools (e.g., Jira, ClickUp, Asana, or MS Project) and standard productivity tools (e.g., Excel, PowerPoint, Visio).
- Excellent communication, stakeholder management, and client‑facing skills, with the ability to translate technical topics into business language.
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