🕒 5 days ago
Provides hands-on IT support for manufacturing systems and production-floor technology, resolving incidents and keeping printers, workstations, networks, and applications reliable to minimize downtime.
IT Support Engineer
📅 Sep 6
IT SupportHardware TroubleshootingSoftware TroubleshootingNetwork Troubleshooting
📜 Description
- Provide first- and second-line support and respond to help desk tickets, emails, and phone requests.
- Diagnose and resolve hardware, software, network, and system issues.
- Install, configure, and maintain computers, printers, mobile devices, and applications.
- Manage user accounts, permissions, operating systems, and access controls.
- Troubleshoot network connectivity and maintain network equipment and performance.
- Document issues and resolutions, apply security updates, and assist with incident response.
🛠️ Requirements
- Strong troubleshooting and diagnostic skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with help desk or ticketing systems
- Customer service and communication skills
- Time management and problem-solving ability
- Bachelor's degree in information technology, Computer Science, or related field
- Certifications such as: CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA
Full job description
We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization’s IT infrastructure.
Technical Support
- Provide first-line and second-line technical support to employees or customers.
- Diagnose and resolve hardware, software, network, and system issues.
- Respond to help desk tickets, emails, and phone support requests.
System & Device Management
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Set up user accounts, permissions, and access controls.
- Manage operating systems such as Microsoft Windows, macOS, or Linux.
Network Support
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
- Maintain routers, switches, and firewalls.
- Monitor network performance and uptime.
Software & Application Support
- Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
- Troubleshoot application errors and compatibility issues.
Documentation & Ticketing
- Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Maintain documentation for troubleshooting procedures and system configurations.
Security & Compliance
- Implement security policies, patch updates, and antivirus solutions.
- Support identity and access management.
- Assist with incident response and security monitoring.
Required Skills
- Strong troubleshooting and diagnostic skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with help desk or ticketing systems
- Customer service and communication skills
- Time management and problem-solving ability
Preferred Qualifications
- Bachelor's degree in information technology, Computer Science, or related field
- Certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Microsoft Certified certifications
Cisco Systems CCNA
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