Role Summary:
Lead and manage the Hyperion application support team, ensuring 24x7 operational availability, incident resolution, service delivery, and continuous improvement of Oracle Hyperion environments. Act as the primary escalation point for critical issues and coordinate with business, infrastructure, and vendor teams to maintain SLAs.
Key Responsibilities:
Lead a 24x7 Hyperion support team across shifts and geographies.
Manage incidents, service requests, problem management, and change activities.
Ensure timely resolution of Hyperion Planning, HFM, Essbase, Financial Reporting, and EPM-related issues.
Monitor application health, performance, and batch processes to ensure high availability.
Drive SLA compliance, root cause analysis (RCA), and preventive actions.
Coordinate with business stakeholders, Oracle support, and infrastructure teams.
Manage resource planning, shift rosters, knowledge management, and team development.
Support upgrades, patching, and regulatory/audit requirements.
Required Skills:
Strong experience in Oracle Hyperion/EPM suite (Planning, HFM, Essbase, FR, Shared Services).
Proven experience leading application support teams in a 24x7 environment.
Expertise in incident, problem, and change management (ITIL).
Strong stakeholder management, communication, and escalation handling skills.
Experience with production support, monitoring, and performance troubleshooting.
Experience: 8+ years in Hyperion/EPM and team leadership/support management roles.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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