Job Title: Medical Virtual Assistant
Location: Remote β Latin America (LATAM only)
Work Schedule: U.S. business hours (EST / CST preferred)
Employment Type: Contract (Full-Time or Part-Time)
We are hiring Medical Virtual Assistants in Latin America to support U.S.-based healthcare providers. This role is ideal for candidates with medical, clinical, or healthcare administrative experience who want long-term, stable remote work with U.S. clients.
You will work directly with healthcare professionals and administrative teams to support daily medical operations while maintaining strict confidentiality and professionalism.
Schedule patient appointments and manage provider calendars
Communicate with patients via phone, email, and patient portals
Update and maintain Electronic Medical Records (EMR/EHR)
Verify insurance eligibility and assist with authorizations
Support billing, claims follow-up, and documentation
Prepare intake forms, medical reports, and correspondence
Coordinate between providers, staff, and patients
Follow HIPAA and U.S. healthcare compliance standards
Healthcare background required (Medical Assistant, Medical Admin, Nurse Assistant, Medical VA, or similar)
Experience with EMR/EHR systems (Epic, Athena, Cerner, eClinicalWorks, etc.)
Strong medical terminology knowledge
Advanced English (written & spoken)
High attention to detail and confidentiality
Reliable high-speed internet and quiet workspace
Experience supporting U.S. healthcare providers
Mental health, primary care, or specialty clinic experience
Insurance verification or billing experience
Bilingual English/Spanish
Competitive compensation
Stable, long-term contracts
Exposure to U.S. healthcare systems
Growth opportunities into senior medical or operations roles
Fully remote work from anywhere in LATAM
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this.
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