Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.
Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.
Primary Responsibilities:
Qualifications:
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
Conducts outreach and enrollment for prospective members, explains available healthcare and community services, helps with benefits applications, and coordinates warm handoffs into ongoing care management.
Handle customer inquiries, process and research orders, resolve shipment and fulfillment issues, and coordinate with internal teams to deliver accurate, timely service using SAP and other business applications.
Respond to inbound roadside emergencies by calming stranded drivers, gathering accurate details, dispatching service providers, and tracking assistance through digital tools while delivering clear, empathetic support.
Respond to roadside emergencies by gathering caller details, dispatching service providers, and guiding distressed motorists with calm, empathetic support while tracking assistance across digital tools.
Respond to roadside emergencies by gathering caller details, dispatching service providers, and guiding stressed motorists with calm, empathetic support while tracking assistance across digital tools.
