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SVP, Global Services (Remote)

🕒 10 days ago
LeadershipStrategic PlanningService DeliveryCustomer Satisfaction

📜 Description

  • Lead the Global Services division, providing leadership, coaching, and mentorship.
  • Own the quality, timeliness, and satisfaction of service delivery to customers.
  • Set strategic direction for Global Services aligned with company objectives.
  • Champion an AI-first approach to enhance service delivery efficiency.
  • Build and refine KPIs for service delivery and team performance.
  • Maintain and grow Percona's reputation in open source database technologies.

🛠️ Requirements

  • 15+ years leading global delivery organizations in software or technology.
  • Strong command of the database software industry, including open source technologies.
  • Experience delivering complex projects and services to customers.
  • Proven ability to manage P&L and financial analysis rigorously.
  • Effective communication and influence across stakeholders.

Benefits

  • Flexible work hours
  • Various paid time off programs
  • All equipment for your remote office
  • Funds for career development (external training, certifications, conferences)
  • Opportunity to participate in equity incentive plan
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