Senior Engineering Manager - Customer Onboarding

The Customer Onboarding Platform owns the end-to-end applicant journey. From a customer's first application through approval to an active PayJoy product. As the orchestration layer across many standalone backend systems (identity verification, credit decisioning, device provisioning), the platform sits at the center of the company's growth funnel. This role requires strong cross-team coordination, the judgment to balance conversion, risk, and reliability, and the ability to set technical direction across system boundaries you don't directly own.

The Senior Engineering Manager is responsible for providing technical guidance and aligning engineering efforts with product and business stakeholders to deliver high impact products and features. Additionally, responsible for team growth planning, assisting with hiring, mentoring, and providing feedback to engineers on their performance in order to help remove technical or administrative obstacles that impede task completion.

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   PayJoy Principles   Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

Responsibilities

Manage the team responsible for the Customer Onboarding platform (across 9+ countries), ensuring high availability and reliability for processing millions of loans.

Develop, maintain, and execute on the technical roadmap for the Customer Onboarding platform, aligning with the company's product development and scaling goals.

Oversee daily team operations, ensuring efficient task allocation, progress tracking, and timely delivery of projects.

Collaborate with product managers, stakeholders, and other engineering teams to define and deliver product features.

Participate in the recruitment and onboarding of new engineers, building a strong team capable of meeting the company’s technical needs and objectives. Identify skill gaps, and plan for hiring and development to expand the team to handle current and future projects.

Provide technical guidance, mentorship, and career development opportunities to team members. Also, identify areas for improvement, to ensure that team members meet expectations and recognize achievements.

Requirements

Benefits

100% Company-funded Health for employees and immediate family members

Life Insurance

Indefinite-term contract

20 days of vacations, unlimited sick leave

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Phone finance, headphone benefit, home office equipment allowance and wellness perks

Catered lunches