🕒 10 days ago
Manage incoming fraud cases, conduct client callouts and initial investigations, validate information and route cases, and support forensic teams with collecting and analyzing digital evidence.
Fraud Operations Representative
🕒 21 days ago
Fraud PreventionFraud InvestigationTransaction MonitoringFraud Risk Assessment
📜 Description
- Monitor and analyze transactions for potential fraud and compliance with prevention procedures.
- Investigate reported fraud cases and document findings accurately and promptly.
- Develop and implement fraud prevention strategies and procedures.
- Assess fraud risks and recommend improvements; report on fraud trends and prevention measures.
- Partner with customer service, product, sales, engineering, and operations teams to mitigate fraud risks.
- Help train team members in fraud prevention and detection.
🛠️ Requirements
- Minimum of 1 year of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.
- Recommended English level: Advanced (C1 or higher). Candidates must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.
- Basic knowledge of SQL – ability to understand and write simple queries (e.g., SELECT, JOIN, WHERE)
- Completed Technical or partially university studies in related areas such as Business Administration, Finance or similar.
- Knowledge of regulatory requirements and compliance standards in the country.
- Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
- Proficiency in using fraud detection software and tools.
- Strong learning aptitude
✨ Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Full job description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Fraud Operations Representative is responsible for conducting reviews and investigations of card transactions, merchants, clerks and customers to analyze fraud patterns, and implementing tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets.
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Key responsibilities
Monitor and analyze transactions for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.
Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
Develop and implement fraud prevention strategies and procedures.
Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.
Conduct regular fraud risk assessments and provide recommendations for improvement.
Prepare and present detailed reports on fraud trends and prevention measures when requested.
Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
Assist in training and educating team members on fraud prevention and detection.
Requirements
Minimum of 1 year of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.
Recommended English level: Advanced (C1 or higher). Candidates must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.
Basic knowledge of SQL – ability to understand and write simple queries (e.g., SELECT, JOIN, WHERE)
Completed Technical or partially university studies in related areas such as Business Administration, Finance or similar.
Knowledge of regulatory requirements and compliance standards in the country.
Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
Proficiency in using fraud detection software and tools.
Strong learning aptitude
Benefits
Similar jobs
Search more Financial Crime Analyst jobs
📅 Aug 19
Monitor and investigate fraud across credit line and card products, identify emerging patterns and control gaps, and turn analytical findings into practical prevention measures with cross-functional teams.
Financial Crimes Analyst, Malta
🕒 9 days ago
Crypto👥 11 - 50 employees🏢 Information Technology And Services
🕒 9 days ago
Investigate transaction activity, customer accounts, and potential sanctions matches to identify suspicious behavior and support AML, sanctions, and other financial-crime compliance requirements.
Italian Anti - Financial Crime Analyst
📅 Sep 6, 2024
Cross Border Talents👥 201 - 500 employees🏢 Human Resources
📅 Sep 6, 2024
As an Italian Anti-Financial Crime Analyst, you will monitor financial transactions, investigate suspicious activities, and assess risks to prevent fraud and money laundering.
French Anti-Financial Crime Analyst
📅 Sep 6, 2024
Cross Border Talents👥 201 - 500 employees🏢 Human Resources
📅 Sep 6, 2024
As a French Anti-Financial Crime Analyst, you will monitor transactions, investigate alerts, and ensure compliance to protect against financial crime.
📍 🇷🇴 Bucharest - Hybrid💼 Full-Time🥁 Junior🚨 Financial Crime Analyst📢 🇫🇷 French Required📢 🇬🇧 English Required