🕒 3 days ago
Deliver customer support across channels, resolve issues with empathy, and use product expertise to guide customers while meeting service metrics and sharing feedback that improves customer effort and team effectiveness.
Customer Success Specialist
🕒 22 days ago
Customer SupportWritten CommunicationVerbal CommunicationEmpathy
📜 Description
- Respond to user inquiries across email, chat, and social media.
- Troubleshoot offers, account access, and platform navigation issues.
- Escalate complex issues with context and documentation.
- Record user interactions in the support CRM and identify recurring issues for the product team.
- Write and update help center FAQ articles.
- Provide solution-focused support and work toward consistently high CSAT scores.
🛠️ Requirements
- No degree required.
- Prior customer support experience is preferred but not required; training is provided.
- Clear, empathetic written and verbal communication.
- Patience and composure when supporting upset users.
- Organization and ability to manage a high volume of tickets.
- Familiarity with Zendesk, Intercom, or similar support tools is a plus.
Full job description
ABOUT NOGIGIDDY
NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.
THE ROLE
When our users have questions, run into issues, or need a hand — you're the person they count on. As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed.
RESPONSIBILITIES
Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
Troubleshoot issues related to offers, account access, and platform navigation
Escalate complex issues to the appropriate team with full context and documentation
Maintain detailed records of user interactions in our support CRM
Identify recurring issues and report patterns to the product team
Contribute to the help center by writing and updating FAQ articles
Deliver consistently high CSAT scores through genuine, solution-focused support
REQUIREMENTS
No degree required
Prior customer support experience preferred but not required — we'll train you
Clear, empathetic written and verbal communication
Patient and calm under pressure — you don't match the energy of an upset user
Organized and able to manage a high volume of tickets without letting things slip
Familiarity with support tools (Zendesk, Intercom, or similar) is a plus
BENEFITS
Hourly pay of $16–$22/hr
Fully remote
Paid training on all systems and product knowledge
Growth path into team lead or operations roles
Access to the full NoGigiddy earning opportunity network
Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.
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