🕒 14 days ago
Handle live chat and community support by resolving user questions, documenting and escalating complex issues, and sharing feedback trends to help improve support across the platform.
Chat & Community Support Specialist
🕒 15 days ago
Live Chat SupportCommunity ModerationWritten CommunicationFast, Accurate Typing
📜 Description
- Handle live chat inquiries and meet response-time targets.
- Monitor and respond to posts in Discord, Facebook groups, and social comments.
- Resolve common offer, account, and navigation issues with accuracy and warmth.
- Document and escalate complex or sensitive issues to the appropriate team.
- Contribute to the help center knowledge base and flag user feedback trends.
- Maintain a consistent, helpful tone across support channels.
🛠️ Requirements
- No degree required.
- Fast, accurate typing.
- Excellent, clear, empathetic written communication.
- Ability to manage multiple conversations while maintaining quality.
- Patience and skill de-escalating frustrated users.
- Familiarity with Intercom, Zendesk, Crisp, or similar support tools is a plus.
Full job description
ABOUT NOGIGIDDY
NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.
THE ROLE
When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people.
RESPONSIBILITIES
Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
Escalate complex or sensitive issues to the appropriate team with full documentation
Contribute to the help center knowledge base
Flag trends in user issues or feedback to the product and content teams
Maintain consistent tone and quality across all support touchpoints
REQUIREMENTS
No degree required
Fast, accurate typing — live chat moves quickly
Excellent written communication — clear and empathetic
Able to handle multiple conversations simultaneously without dropping quality
Patient with frustrated users — you de-escalate, you don't match energy
Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus
BENEFITS
Hourly pay of $15–$21/hr
Fully remote
Flexible scheduling across support windows
Paid training on platform and support tools
Access to the full NoGigiddy earning opportunity network
Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.
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