Remote Jobs RockRemote Jobs Rock

Swedish-speaking Customer Support Agent for iGaming Company in Malta

📅 Feb 19
SwedishCustomer SupportPhone SupportChat Support
Apply Now

📜 Description

  • Support Swedish players with account, payment, and general questions by phone, chat, and email.
  • Resolve customer cases end to end rather than simply forwarding them.
  • Approve withdrawals and handle KYC processes.
  • Run daily security checks and share trends and insights to improve processes.
  • Collaborate with internal teams and contribute to team KPIs and atmosphere.
  • Build knowledge of sportsbook and casino products.

🛠️ Requirements

  • You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same.
  • You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.
  • Fluent in Swedish
  • Curious, social and confident in your communication
  • Interested in sports/casino (or at least not confused by the concept of odds…)
  • Open to shift work
  • A multitasker who enjoys a fast-paced environment

✨ Benefits

  • Relocation package + bonus scheme
  • Hybrid work setup + up to 40 days fully remote abroad per year
  • Private international health insurance
  • Wellbeing allowance
  • Home office setup bonus
  • Breakfast on Tuesdays, lunch on Mondays & Wednesdays
  • Regular team events and a big social expat community
  • Career & Development
Full job description

Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?

This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

That’s what this opportunity offers.

The Job — Customer Experience in Sports & Casino

You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same.

You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.

What You’ll Be Doing

  • Helping customers via phone, chat and email
  • Solving cases fully — not just forwarding them
  • Approving withdrawals and handling KYC
  • Running daily security checks
  • Spotting trends and sharing insights to improve processes
  • Working closely with other internal teams
  • Reaching your KPIs and contributing to a strong team atmosphere

Requirements

Who You Are

  • Fluent in Swedish
  • Curious, social and confident in your communication
  • Interested in sports/casino (or at least not confused by the concept of odds…)
  • Open to shift work
  • A multitasker who enjoys a fast-paced environment

Benefits

  • Relocation package + bonus scheme
  • Hybrid work setup + up to 40 days fully remote abroad per year
  • Private international health insurance
  • Wellbeing allowance
  • Home office setup bonus
  • Breakfast on Tuesdays, lunch on Mondays & Wednesdays
  • Regular team events and a big social expat community

Career & Development

You won’t get stuck here — the company invests heavily in growth.

There’s an internal Academy where you can develop in areas like:

  • Fraud
  • Compliance
  • Product
  • Escalations
  • Commercial

Perfect if you want a long-term international career.

If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.

Goodlord

Customer Support Executive - Sheffield (Hybrid)

🕒 7 days ago
Goodlord👥 201 - 500 employees🏢 Real Estate

Support tenants and customers by progressing referencing applications, generating reports to KPI standards, and resolving queries accurately and professionally across phone, live chat, and email.

Customer SupportContact Centre OperationsCustomer ServiceReferencing Applications

Provide hybrid customer support through calls and emails, resolving issues for clients and technicians while ensuring effective communication and problem-solving.

Customer SupportProblem-solvingCommunicationSales
Mollie

Business Support Specialist - Weekend Shift

🕒 15 days ago
Mollie👥 501 - 1000 employees🏢 Financial Services

As a Business Support Specialist, you'll be the first point of contact for merchants, providing exceptional support and driving improvements based on customer feedback.

Customer SupportCommunicationProblem-solvingCustomer Feedback
Carreirasomie

Estagiário(a) de Suporte Técnico (Oneflow) - SP

🕒 3 days ago
Carreirasomie👥 1001 - 5000 employees🏢 Computer Software

Presta suporte a clientes de um sistema contábil por chat, telefone e e-mail, esclarecendo dúvidas de uso e orientando conforme normas contábeis e legislação fiscal, com atendimento consultivo e humanizado.

Atendimento Ao ClienteSuporte TécnicoSistemas ContábeisNormas Contábeis

Trusted by Remote Workers