🕒 3 days ago
Support customers by email, chat, and phone, troubleshoot product issues, share guidance, collaborate across teams, and identify opportunities to automate repetitive work and improve the customer experience.
Norwegian-speaking Customer Support Agent in Málaga, Spain
📅 Mar 23
Customer SupportCustomer ServiceProduct OnboardingTechnical Troubleshooting
📜 Description
- Help customers with product onboarding and technical troubleshooting.
- Guide users through software, hardware and IoT setups.
- Resolve complex customer cases.
- Communicate with customers mainly through inbound phone calls and email.
- Document cases and keep support records organized.
🛠️ Requirements
- Fluent in Norwegian (written & spoken)
- Good level of English (internal language)
- Around 1+ year experience in customer service/support
- Already based in Malaga (or very close)
- Comfortable with tech (you don’t need to be an expert, but not afraid of it either)
✨ Benefits
- Competitive salary + possibility to earn monthly performance bonuses
- Hybrid setup
- Help with NIE number if needed
Full job description
Already living in Malaga and ready for something new?
We’re hiring for our client, a fast-growing company working with tech and e-commerce brands & they’re looking for someone who’s not just “good with customers”… but who actually cares.
Responsibilities
- Help customers with everything from product onboarding to troubleshooting tech issues
- Guide users through software, hardware & IoT setups
- Solve tricky cases
- Communicate via phone & email (mostly inbound)
- Document cases and keep things structured
Requirements
You'll be happy in this role if you:
- Actually enjoy helping people
- Can stay calm when things get messy
- Like figuring things out
- Prefer a smaller, close-knit team over a huge corporate setup
- Want stability
Requirements
- Fluent in Norwegian (written & spoken)
- Good level of English (internal language)
- Around 1+ year experience in customer service/support
- Already based in Malaga (or very close)
- Comfortable with tech (you don’t need to be an expert, but not afraid of it either)
Benefits
What you get
- Competitive salary + possibility to earn monthly performance bonuses
- Hybrid setup
- Help with NIE number if needed
- A stable role in a growing company
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