🕒 yesterday
Handle customer inquiries and complaints as an initial point of contact, resolving issues across calls, emails, and messages while providing empathetic support and escalating urgent or complex cases appropriately.
Finnish-speaking Customer Service Agent in Malta - Relocation Pack
📅 Aug 2
FinnishEnglishCustomer SupportCall Centre Support
📜 Description
- Support customers by phone, live chat, and email, resolving enquiries from start to finish.
- Build expertise in sportsbook and online casino products.
- Process withdrawals and handle KYC documentation.
- Perform daily security checks on customer accounts.
- Identify trends, suggest process improvements, and contribute to team KPIs.
- Coordinate with Payments, Fraud, and Compliance teams.
🛠️ Requirements
- Excellent spoken and written Finnish and good English.
- At least 1 year of customer support experience in a call centre environment.
- Good computer skills and confidence using multiple systems.
- Structured, analytical, and able to multitask in a fast-paced environment.
- Flexible to work shifts; strong problem-solving skills and willingness to learn.
- Interest in sports betting and online casino is an advantage.
- Must already hold an EU passport or have the legal right to work in Malta.
✨ Benefits
- Relocation package to help you settle into Malta
- Performance bonus scheme
- Hybrid working model
- Up to 40 fully remote working days per year
- International private health insurance
- Wellbeing allowance
- Home office setup bonus
- Complimentary office breakfasts and lunches
- Regular social events and a large international expat community
Full job description
Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?
This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.
Picture this: you live just minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.
That's what this opportunity offers.
About the Role
Our client is looking for a Finnish-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands-on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.
Working Hours
- Shift-based schedule, including evenings, weekends, and public holidays
- Hybrid working model
- Up to 40 days per year working fully remotely
Your Daily Tasks Will Include:
- Supporting customers via phone, live chat, and email
- Resolving customer enquiries from start to finish
- Processing withdrawals and handling KYC documentation
- Performing daily security checks on customer accounts
- Identifying trends and suggesting process improvements
- Working closely with Payments, Fraud, and Compliance teams
- Contributing to team KPIs while delivering an outstanding customer experience
Requirements
What You Need:
- Excellent communication skills in Finnish and good English, both spoken and written
- At least 1 year of customer support experience in a call centre environment
- Good computer skills and confidence working across multiple systems
- A structured and analytical mindset
- Ability to multitask in a fast-paced environment
- Flexibility to work shifts
- Interest in sports betting and online casino is an advantage
- A positive attitude, strong problem-solving skills, and willingness to learn
- To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta. Unfortunately, visa sponsorship is not available.
Benefits
What's in It for You?
- Relocation package to help you settle into Malta
- Performance bonus scheme
- Hybrid working model
- Up to 40 fully remote working days per year
- International private health insurance
- Wellbeing allowance
- Home office setup bonus
- Complimentary office breakfasts and lunches
- Regular social events and a large international expat community
- Excellent career progression within a leading international iGaming company
Working with our client means joining an innovative international company where collaboration, development, and employee wellbeing are at the heart of the business. You'll gain valuable experience across sportsbook, online casino, payments, compliance, and fraud prevention while building skills that are highly sought after throughout the iGaming and technology sectors.
If you're ready to combine an international career with an incredible Mediterranean lifestyle, Malta could be the perfect place for your next chapter. We'd love to hear from you!
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