🕒 6 days ago
Handle customer questions across phone, chat, and email, troubleshoot account and product issues, document cases, and help improve support processes while meeting service and satisfaction targets.
Dutch-Speaking Customer Support Specialist - iGaming | Relocate to Malta
📅 Jul 23
DutchEnglishCustomer SupportCall Center Support
📜 Description
- Assist customers by phone, live chat, and email.
- Resolve payment and withdrawal enquiries and process KYC documentation and customer verification.
- Perform security checks on customer accounts and transactions.
- Coordinate with Payments, Fraud, and Compliance teams.
- Analyse customer trends, identify process improvements, and contribute to team KPIs and service targets.
🛠️ Requirements
- Excellent spoken and written Dutch and good English.
- At least 1 year of customer support experience in a call center.
- Structured, analytical, and able to multitask in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Flexible to work shifts, including evenings, weekends, and public holidays.
- Positive attitude and willingness to learn.
- Must already hold an EU passport or have the legal right to work in Malta.
✨ Benefits
- What's in It for You?
- Relocation package to help you settle into Malta
- Hybrid working model
- Up to 40 fully remote working days per year
- International private health insurance
- Performance bonus scheme
- Wellbeing allowance
- Complimentary office breakfasts and lunches
Full job description
Ready to take your career abroad?
Imagine living in one of Europe's most exciting international destinations while building your career in one of the world's fastest-growing industries. Malta offers the perfect combination of sunshine, career opportunities, and an international lifestyle, making it a popular destination for professionals from across Europe.
Whether you're looking for your first role abroad or your next international career move, this is an excellent opportunity to gain valuable experience in the iGaming industry while enjoying life on a Mediterranean island.
About the Role
Our client is looking for a Dutch-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands-on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.
Working Hours
- Shift-based schedule, including evenings, weekends, and public holidays
- Hybrid working model
- Up to 40 days per year working fully remotely
Your Daily Tasks Will Include:
- Supporting customers via phone, live chat, and email
- Resolving payment and withdrawal enquiries
- Processing KYC documentation and customer verification
- Performing security checks on customer accounts and transactions
- Working closely with the Payments, Fraud, and Compliance teams
- Analysing customer trends and identifying process improvements
- Contributing to team KPIs and service level targets
- Delivering an outstanding customer experience with every interaction
Requirements
What You Need:
- Excellent communication skills in Dutch and good English, both spoken and written
- Min. 1 year customer support experience in call center is required
- A structured and analytical mindset
- Ability to multitask in a fast-paced environment
- Flexibility to work shifts
- Strong problem-solving skills and attention to detail
- A positive attitude and willingness to learn
- To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta. Unfortunately, visa sponsorship is not available.
Benefits
What's in It for You?
- Relocation package to help you settle into Malta
- Hybrid working model
- Up to 40 fully remote working days per year
- International private health insurance
- Performance bonus scheme
- Wellbeing allowance
- Complimentary office breakfasts and lunches
- Regular social events and team activities
- Excellent career progression within an international iGaming company
Working with our client means joining an innovative international company where collaboration, development, and employee wellbeing are at the heart of the business. You'll gain valuable experience across sportsbook, online casino, payments, compliance, and fraud prevention while building skills that are highly sought after throughout the iGaming and technology sectors.
If you're ready to combine an international career with an incredible Mediterranean lifestyle, Malta could be the perfect place for your next chapter. We'd love to hear from you!
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