Automotive "Flying Doctor" Technician

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

We're looking for our new Flying Doctor Technician to provide field support (especially in connection with electrical buses) with the following responsibilities:

• Managing escalated technical cases from front-line support, validating information, performing deep-dive analysis and defining corrective actions.
• Providing remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair.
• Producing clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement.
• Monitoring activity KPIs (case ageing, recurrence, fix-it-right-first-time) and flagging early warning signals on product or process issues.
• Contributing to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop.

Qualifications

• Strong automotive technical background with experience in diagnostics and complex repair (dealer, workshop or OEM environment).
• Proven ability to analyze technical data, fault codes and log files to identify root causes and recurring issues on vehicles.
• Capable of translating OEM technical documentation, wiring diagrams and procedures into clear repair instructions for workshops.
• Good verbal and written communication skills in English; able to explain complex technical topics in an understandable way.
• Team player with proactive attitude, logical and inquisitive mindset, able to operate in multi-market, multi-stakeholder environments.

Additional Information

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. 

In joining MSX, you can enjoy:

• Competitive salary
• Company car and assets
• A dynamic, international working environment
   

Working pattern: 

• Monday – Friday
• Field based role 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.