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Strategic Customer Success Manager

🕒 2 days ago
Customer SuccessTechnical AdvisoryAccount ManagementPortfolio Management

📜 Description

  • Proactively identify and mitigate complex consumption risks by advising on architectural strategies and delivering optimal solutions.
  • Conduct comprehensive customer business reviews, analyzing technical health and operational performance to translate insights into strategic outcomes.
  • Lead the development of account programs, managing a portfolio of significant strategic accounts to maximize value realization.
  • Track progress against strategic outcomes and provide high-precision forecasting for high-value portfolios.
  • Maintain accurate internal systems for customer insights and leverage AI-driven innovation to transform consumption patterns.
  • Serve as the strategic voice of the customer, influencing product roadmap and coordinating cross-functional execution.

🛠️ Requirements

  • 9 to 12+ years in a technical customer-facing role, such as Technical Customer Success or Solutions Architecture.
  • 6+ years of accountability for customer health and revenue realization for strategic G2000 business.
  • Excellent verbal and written communication skills with the ability to influence outcomes at the C-suite level.
  • Bachelor's degree in Computer Science, STEM, or equivalent technical work experience.

Benefits

  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Registered Retirement Savings Plan (RRSP) with employer match
  • Mental health counseling
MongoDB

Senior Customer Success Manager

MongoDB👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Senior Customer Success Manager, you will guide Enterprise customers through complex journeys on MongoDB, maximizing their success and lifetime value while mentoring team members.

Customer SuccessAccount ManagementTechnical AdvisoryRisk Mitigation
Celonis

Client Value Partner

Celonis👥 1001 - 5000 employees🏢 Computer Software
🕒 yesterday

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingAI-driven TransformationsChange Management

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