Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.
Responsibilities:
Design and deliver end-to-end Genesys Cloud CX solutions for complex enterprise contact centres, shaping secure, scalable integrations and guiding implementation across business, engineering, vendor and delivery teams.
Manage end-to-end integrations for fraud and compliance products, ensuring successful deployments while collaborating closely with clients and internal teams.
Design and guide enterprise healthcare interoperability solutions connecting VistA, COTS applications, and external partners, applying HL7 and FHIR standards while aligning architectures with VA requirements.
Own the architecture, security, administration and continuous improvement of enterprise Jira and Confluence platforms, translating business needs into scalable workflows, integrations and automation.
Lead enterprise architecture strategy and governance for a digital platform, shaping solution designs, application portfolio alignment, security and cloud migration while validating standards hands-on with engineering teams.
